Consumers Ultimate Auto Repair Fear: Getting Ripped Off in the Repair Bays - a podcast by Advanstar Automotive Group News Network

from 2008-05-16T12:05

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Rob Gross with Monro Muffler Brake says customers surveyed by his company are overwhelmingly afraid of one thing – getting ripped off at the service repair bays. His company, therefore, focuses on strong relationships with consumers and making them feel at ease in his shops.