Designing the guest experience - a podcast by Monocle

A short drive from Tokyo, the storied town of Nikko has attracted locals as well as visitors for centuries. Located in the Nikko National Park, The Ritz-Carlton lets the craft and hospitality traditions of the region shine through. Asuka Washizu, who looks after guest relations, takes us on a tour of highlights both inside and outside the hotel.

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Further podcasts by Monocle

Website of Monocle