Botched Referral? What to Do a Referral Backfires on You - a podcast by Angela Brown

Botched referral. What do you do when a referral backfires on you? As a maid, you give a recommendation to another house cleaner if you can't do the cleaning yourself. And a botched referral is not your fault.

You may have a bitter, angry customer or just a miserable client that doesn't get along with the new maid service.

Angela Brown, The House Cleaning Guru defines a botched referral as a customer who loves misery and is yelling and screaming. "Don't take it personal, don't explain, just walk away."

Today's Ask a House Cleaner sponsors are Savvy Cleaner Training. (Pro cleaning tips and turnover cleaning tips.) HouseCleaning360 (a referral database where your hateful customer can find a new maid.) My Cleaning Connection (pro cleaning tips and cleaning videos.) And Savvy Perks (a way to reward your loyal customers.)

*** COMPLETE SHOW NOTES FOR THIS EPISODE ***
https://askahousecleaner.com

*** MORE VIDEOS ON THIS TOPIC ***
BNI Educational Moment - How to Handle a Bad Referral - https://youtu.be/AYbwkEEZUTc
Bad Job Referral - https://youtu.be/Xx5PkyMnyiI
Jay Abraham and Leveraging Referrals in a professional practice - https://youtu.be/JiYJfQmD6wQ
The Dark Side of Referrals in the House Cleaning Business - https://youtu.be/RjIeoTctmJ0
Generating Worthy Referrals - https://youtu.be/nFaPa_Yzx9Q
The Secret of Getting All the Referrals You Could Ever Hope For | Jeffrey Gitomer | Sales Tools - https://youtu.be/H51j54Z8yl8

 

*** RESOURCES FROM THIS EPISODE ***
Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention - https://amzn.to/2wQXFP9
Endless Referrals - https://amzn.to/2oSKoS1
The Referral Engine: Teaching Your Business to Market Itself - https://amzn.to/2wPXZ0F
The Referral of a Lifetime: Never Make a Cold Call Again! - https://amzn.to/2NpfIWi
7L: The Seven Levels of Communication: Go from Relationships to Referrals - https://amzn.to/2M3yhut
We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.

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*** GOT A QUESTION FOR A SHOW? ***
Email it to Angela[at]AskaHouseCleaner.com
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*** HOUSE CLEANING TIPS VAULT ***
(DELIVERED VIA EMAIL) - https://savvycleaner.com/tips

*** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY ***
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*** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP ***
https://www.facebook.com/groups/ProfessionalHouseCleaners/

*** VRBO AIRBNB CLEANING FACEBOOK GROUP ***
https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/

*** LOOKING FOR WAY TO GET MORE CLEANING LEADS ***
https://www.facebook.com/groups/HouseCleaning360/

*** FOLLOW ANGELA BROWN ON SOCIAL MEDIA ***
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*** WHAT IS ASK A HOUSE CLEANER? ***
Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids.

*** DISCLAIMER ***
During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show.

*** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com

*** THIS SHOW WAS SPONSORED BY ***
SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com

MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com

HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com

SAVVY PERKS – Employee Benefits for Small Business Owners –
https://savvyperks.com

VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com

Further episodes of Ask a House Cleaner

Further podcasts by Angela Brown

Website of Angela Brown