The Cost of a Mishandled Complaint (House Cleaning) - a podcast by Angela Brown

The cost of a mishandled complaint can cost you thousands in lost revenue. And then there is a cost of damage control and reputation management.

Angela Brown, The House Cleaning Guru says take responsibility for your actions. If customer satisfaction is the question accept responsibility and do a re-clean or offer a refund. If you break an item while house cleaning offer to fix it, or offer to pay for a replacement.

The cost of a mishandled complaint is an angry customer who is social media savvy. And when customers are angry it magnifies complaints.

Today's Ask a House Cleaner sponsors are Savvy Cleaner (Training for house cleaners and maids.)
And Savvy Perks (an affordable benefits program for cleaning
business owners and their cleaning staff.

#Responsibility #SavvyPerks #AngelaBrown

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*** MORE VIDEOS ON THIS TOPIC ***
5 Step Process for Handling Complaints - Shep Hyken: Customer Service & CX Expert - https://youtu.be/gLRIW64ZcOo

How to Handle Customer Complaints Like A Pro - Valuetainment - https://youtu.be/kx7-S9jvVXM

I Was Seduced by Exceptional Customer Service | John Boccuzzi, Jr. | TEDx Talks - https://youtu.be/GH1TXfQSwUQ

How to Provide Extraordinary Customer Service: The Fred Factor - Mark Sanborn Official Booking Site - https://youtu.be/4GKQ9kTnSg4

What is customer service? The 7 Essentials to Excellent Customer Service -
David Brownlee - https://youtu.be/tn0veQ7_stI

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Hug Your Haters: How to Embrace Complaints and Keep Your Customers - https://amzn.to/2RnNxIO

WTF?! (Willing to Fail): How Failure Can Be Your Key to Success - https://amzn.to/2Pdgg0m

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - https://amzn.to/2DOdDfY

Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills - https://amzn.to/34RnxJM

Raving Fans: A Revolutionary Approach to Customer Service - https://amzn.to/2YgrCot

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*** WHAT IS ASK A HOUSE CLEANER? ***
Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids.

*** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review

*** THIS SHOW WAS SPONSORED BY ***
SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com

MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com

HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com

SAVVY PERKS – Employee Benefits for Small Business Owners –
https://savvyperks.com

VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
https://TurnoverCleaningTips.com

Further episodes of Ask a House Cleaner

Further podcasts by Angela Brown

Website of Angela Brown