We Screwed Up A Job | Should We Give The Cleaning Client's Money Back? - a podcast by Angela Brown

We screwed up our first #cleaning job. What do you do when the customer points out your mistake? Do you give the a refund? Should you offer a discount on future cleaning services? Does the #cleaningbusiness owner lose face?

Today's Ask a House Cleaner sponsor is Savvy Cleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown

*** CONTENTS OF THIS SHOW ***
0:00 - Intro - Meet Angela Brown The House Cleaning Guru
0:13 - How to send your question to the #AskaHouseCleaner show
0:30 - A house cleaner claims we screwed up our first cleaning job
1:18 - Should you give a discount when you screw up a job?
1:47 - Why it's important to care about the customers' concerns
2:13 - Why it's cool to learn from your mistakes
2:51 - Learn to value the feedback from your customers
3:09 - Use feedback to tighten your business policies
3:49 - How a checklist can help you and your client agree on expectations
4:17 - A worksheet will help you clarify your satisfaction guarantee
5:10 - A Worksheet will encourage you to inspect your work
5:47 - Pass or fail your own work and give yourself approval for passing
6:51 - Every day get better at your job

*** PROMISED LINKS AND GOOD KARMA RESOURCES ***
Do More Better: A Practical Guide to Productivity - https://amzn.to/3bVBEDc
The More You Do The Better You Feel: How to Overcome Procrastination - https://amzn.to/34i0OrJ
Do Better Work: Finding clarity, camaraderie, and progress in work and life - https://amzn.to/3fmMKn2
Great at Work: The Hidden Habits of Top Performers - https://amzn.to/3wDGhtx
Principles: Life and Work - https://amzn.to/3oS7OVs
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How to Recover from Mistakes at Work

*** MORE VIDEOS ON THIS TOPIC ***
Diana Laufenberg: How to learn? From mistakes - TED: https://youtu.be/up4hFj-jcTY
Learn from Your MISTAKES - Evan Carmichael: https://youtu.be/BWa0ZgN8cuQ
Fear Of Failure? Here's Why Making Mistakes Is Good For Your Brain! - ICONIQ Psychology: https://youtu.be/E0TA60qo4-o
How to Recover from Mistakes at Work - Farnoosh Brock: https://youtu.be/3ES3i3Q24-k

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*** RATE THIS PODCAST ***
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*** TRAINING & CLEANING CERTIFICATION***
https://savvycleaner.com/join

*** MOST REQUESTED LIST OF CLEANING STUFF I USE ***
https://www.Amazon.com/shop/AngelaBrown

***FUNNY CLEANING SHIRTS – THANK YOU GIFTS FOR MAIDS***
Daily Giveaway - https://funnycleaningshirts.com

*** CONNECT WITH ANGELA ON SOCIAL MEDIA ***
LinkedIn: https://www.linkedin.com/in/savvycleaner/
Facebook: https://Facebook.com/SavvyCleaner
Twitter: https://Twitter.com/SavvyCleaner
Instagram: https://Instagram.com/SavvyCleaner
Pinterest: https://Pinterest.com/SavvyCleaner

*** GOT A QUESTION FOR A SHOW? ***
Email it to Angela[at]AskaHouseCleaner.com
Voice Mail: Click on the blue button at https://askahousecleaner.com

*** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY ***
http://amzn.to/2xUAF3Z

*** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP ***
https://www.facebook.com/groups/ProfessionalHouseCleaners/

*** VRBO AIRBNB CLEANING FACEBOOK GROUP ***
https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/

*** LOOKING FOR WAY TO GET MORE CLEANING LEADS ***
https://housecleaning360.com

*** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review

*** THIS SHOW WAS SPONSORED BY ***
SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com

MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com

SAVVY PERKS – Employee Benefits for Small Business Owners –
https://savvyperks.com

VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
https://TurnoverCleaningTips.com

FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids.
https://FunnyCleaningShirts.com

*** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o
HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown
PRODUCER: Savvy Cleaner https://savvycleaner.com

Further episodes of Ask a House Cleaner

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Website of Angela Brown