Measuring service design impact - a podcast by More than Metrics

How do you know if your service design project has been successful? How do you prove if your changes and improvements had impact? How can you use numbers to convince others of the effect of prior service design activities so you get budget for the next ones? In this session, we'll talk about measuring service design, the horrible experiences NPS and driver analysis can cause, and the importance of impact controlling.

Further episodes of Innovating experiences with service design | Smaply podcast

Further podcasts by More than Metrics

Website of More than Metrics