Episode 299: Providing Open Source Support - a podcast by Noah J. Chelliah

How do you provide open source support to business who use FOSS in production? If you're using FOSS in production you need support. Noah and Steve dig into what it takes and how companies use supported FOSS software.
-- During The Show --01:30 Remote Desktop Tool - Aaron
DW Service (https://www.dwservice.net/)Can't self host
Wouldn't useAll remote access software is a backdoor
RustDesk (https://rustdesk.com/)RPort (https://rport.io/)
Simple Help (https://simple-help.com/)Not open source
06:00 Home Router? - HowardFiber Micro Node
Purchase/Build a server with SFPMind Drip Media Link (https://notes.minddripmedia.com/uploads/aa723aeb-8fba-4d20-89d3-d08db654e0d9.png)
09:00 Migrating OS drive? - LucasInstall and Rsync Data
Computers should be cattleAnsible (https://www.ansible.com/)
Seafile (https://www.seafile.com/)Clonezilla (https://clonezilla.org/)
Block SizeCorruption
14:00 Update Machines on Lan - CharlieDon't run a local repo
Apt-Cacher NG (https://wiki.debian.org/AptCacherNg)Mount NFS Share (https://it.umn.edu/services-technologies/how-tos/network-file-system-nfs-mount-nfs-share)
19:50 CloudFlare and Ep 297 - Jeremy21:20 More Cloudflare Feedback - Tiny
24:15 Gadget of the WeekMarlin Firmware (https://marlinfw.org/)
Prusa3D (https://www.prusa3d.com)Cura (https://ultimaker.com/software/ultimaker-cura)
OctoPrint (https://octoprint.org/)FreeCAD (https://www.freecad.org/)
Blender (https://www.blender.org/)OctoPrint Home Asstant Integration (https://www.home-assistant.io/integrations/octoprint/)
Creality Printers rival "commercial"Creality more "tinker" friendly
32:50 Supporting Open SourceDifferent types of clients
Flowcharts and escalationOpen Source doesn't always have a clear escalation path
Projects that offer hosting preferredBitwarden
NextCloudElement/Matrix
Red Hat45 Drives
IX SystemsNetgate
Signing up for these services helps support open source developmentOpen Source Solution
Resolved in less than 60 minPatch Applied in less than 24 hours
Code pushed to upstream in about a weekRising tides lift all boats
Closed Source SolutionContacted provider
Still waiting for a responseOpen Source allows for a better customer experience
Corporations use open source to avoid lock inShift in public perception
Ansible is greatContainers and Modularity comes at a price
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