ALX317: How Capital One Rethought Multimodal Voice Experiences and Brought Banking to the Kitchen with Echo Show - a podcast by AWS

Last year, Capital One joined Alexa on stage to talk about their experience building their successful Alexa skill. Since that time, many lessons have been learned through customer feedback and new enhancements to the Alexa Skills Kit (ASK) such as the skills beta testing tool and the Alexa skill builder. How can you evolve your Alexa skill with more meaningful data sets outside of the existing intents? As the Alexa Skills Kit has grown its built-in library, what does it mean for your skill to support both ordinal (list) and numerical values? How can you handle new specifications without requiring wholesale code changes? Capital One has tackled all of these issues as well as embracing additional programming languages like TypeScript to ensure that response structures are validated against all schemas. With the arrival of multimodal devices such as the Echo Show, the opportunity for seamless customer interaction models across voice and visual has also arrived (big fonts, touch, video). Your customers can now transition back and forth between using their voice and their hands while engaging with your skill. Come learn direct from Capital One on the best way of providing extra contextual information using the new Alexa Skills Kit display directives but in more convenient ways to get things done.

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