BAP324: Moving Large Scale Contact Centers to Amazon Connect - a podcast by AWS

In this session, you will learn how Intuit and Hilton are migrating their large scale contact centers to Amazon Connect, a self-service, cloud-based contact center offering based on the same technology used by over 70,000 Amazon Customer Service Associates. We will begin the session with an overview of Amazon Connect and hear from Intuit and Hilton about their experiences and best practices that will help prepare any large scale business planning a migration to Amazon Connect.

Further episodes of AWS re:Invent 2018

Further podcasts by AWS

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