Badass Conversations - Ardita Karaj Part II - Frameworkless Transformations - a podcast by Fuse Chamber, Inc

In the second part of my interview with Artida Karaj, we get specific about the How of frameworkless transformation.   She drops a ton of cool wisdom in this part, including:


* Start with leaders.  Without C-Level buy-in, its just talk.
* Co-create goals - internal team members and leadership
* Create the environment for innovation by creating an outcome culture -  the solution matters less than the results.   Allow collaboration,  decision making, trying and learning, people growth
* Allow that this will take time - years, not weeks or months - to mature and expand fully
* Create enablers - people who can spread the word
* Enforce ‘customer seat at the table’ - the customer is not a LOS, it is the actual customer.
* Technology is not a cost centre, it is a partner

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Further podcasts by Fuse Chamber, Inc

Website of Fuse Chamber, Inc