9.03: Delighted customers through dedicated employees - a podcast by BAI

Financial institutions—and rightly so—put much emphasis on making consumers happy. But to that end, employees on the front and back end hold the keys to success.

Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, discusses how managers and leaders can motivate their charges and nurture their growth.

Further episodes of BAI Banking Strategies

Further podcasts by BAI

Website of BAI