Podcasts by Banking Transformed with Jim Marous
Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.
Further podcasts by Evergreen Podcasts
Podcast on the topic Wirtschaft
All episodes
How Bank of America Personalizes Financial Wellness for 67 Million Customers from 2022-03-22T09:00
Financial institutions have struggled engaging consumers with budgeting and financial health tools. Bank of America's approach has been to address financial wellness by building an omnichannel plat...
ListenWhy AI and Machine Learning is The Future of Bank Differentiation from 2022-02-17T10:00
Data and advanced analytics lie at the core of every financial institution wanting to build stronger engagement capabilities. Unfortunately, many organizations continue to struggle to apply data th...
ListenOakNorth: A Blueprint for Future Bank Success from 2022-02-15T10:00
Businesses are becoming big business in banking. Unfortunately, most businesses have trouble getting fast and flexible financing.
Founded in 2013, OakNorth is a fintech bank that focuses on mak...
Retail Banking Trends to Watch in 2022 from 2022-02-08T10:00
The pandemic represented a tipping point for financial institutions, forcing them to accelerate digital transformation, rethink business models, and illustrate a level of empathy for employees, cus...
ListenHow Banks Can Create a White Label Response to BNPL Threat from 2022-02-04T10:00
The need for quick innovation is greater than ever, with advanced, cost-effective solutions needed by legacy banking organizations to keep pace with a fast-moving digital landscape.
One op...
Improving Financial Health for All Requires Unprecedented Action from 2022-02-01T10:00
While government intervention in response to the COVID-19 pandemic helped many people improve their financial situations, most people in the United States continue to struggle with their financial ...
ListenIn-House Incubator Creates Innovation Within Legacy Provider from 2022-01-27T17:30
Digital payment adoption and use has surged around the world. As a result, prioritizing payments innovation is a critical area of focus for banks, credit unions, merchants and those organizations t...
ListenNova Credit: Helping Immigrants Realize the American Dream from 2022-01-25T10:00
More than one million immigrants arrive in the U.S. every year, and it is predicted that immigration will drive 82% of new population growth by 2050. Yet, the lack of domestic credit history limits...
ListenPayments Innovation Drives Growth at American Express from 2022-01-18T10:00
The future of payments includes a world where consumers and businesses can move funds to anywhere in the world, instantaneously, 24/7/365, with full transparency, privacy, and security.
Wh...
Technology Drives the Customer Experience at Chase from 2022-01-11T10:00
There has never been a more exciting time to leverage customer insight, technology, and an innovation culture to drive improved customer experiences in banking. But how does one of the largest fina...
ListenOpen Banking is the Foundation for Digital Transformation from 2021-12-28T10:00
During the holidays, we are sharing our most popular podcasts we did in 2021 that set the stage for 2022. In this Banking Transformed podcast from last February, we interviewed Pinar Ozcan. Pinar i...
ListenU.S. Bank: A Case Study in Digital Banking Transformation Success from 2021-12-21T10:00
As we enter the holidays, we are sharing our most popular podcasts we did in 2021 that do a great job of setting the stage for 2022. In this Banking Transformed podcast from last April, we intervie...
ListenContextual Engagement Requires Better Use of Data and AI from 2021-12-16T10:00
The importance of using data, analytics and advanced marketing technologies has never been greater. Consumers expect their financial institutions to know them, look out for them and reward them.
Looking to 2022 and Beyond: New Rules for a New World from 2021-12-14T10:00
Over the past 20 months, we have experienced personal and business transformation that has impacted every aspect of our lives. With change happening faster than ever, we are about to experience a r...
ListenBanking Differentiation Through Relentless Innovation from 2021-12-07T10:00
As the competitive marketplace in financial services expands and diversifies globally, it is more critical than ever for organizations to drive innovation and differentiation.
But, innovat...
Designing a Future-Ready Branch Network from 2021-12-02T10:00
To differentiate product and service offerings going forward, legacy financial institutions must focus on building a distribution network that combines the qualities of human interaction with the p...
ListenThe X1 Credit Card: A Unique Option for Younger Consumers from 2021-11-30T10:00
The X1 credit card harnesses the power of technology to offer higher credit limits, an aggressive rewards program, and unique automated features driven by a mobile app.
Created by Twitter ...
A Solution to Future-Proof Legacy Banking Platforms from 2021-11-24T10:00
The importance of a digital banking platform that is flexible, powerful and affordable has never been more important. Banking organizations of all sizes are partnering with solution providers that ...
ListenSquare: An Increasingly Strong Player in Financial Services from 2021-11-23T10:00
In March of 2021, Square Financial Services officially launched its bank after receiving its Industrial Loan Company license from the FDIC a year prior. The Salt Lake City-based bank, is owned by S...
ListenMasterclass in Innovation, Transformation and the Future of Banking from 2021-11-16T10:00
Every financial institution must evaluate how to adapt technology strategies to support business change, operational resiliency and digital response. More than ever, the ability to innovate at spee...
ListenDigital Core Transformation as a Catalyst for Success from 2021-11-11T10:00
Most core banking operations run on aging platforms that were deployed in the 1980s and 1990s. These platforms are either homegrown or heavily customized since their origination.
The needs of t...
The Business Case for Financial Inclusion in Banking from 2021-11-09T10:00
Recent events have put a spotlight on the urgent need for financial institutions to advance financial inclusion initiatives. Beyond responding to recent regulatory developments to provide economic ...
ListenHow Data, Speed and Simplicity Can Drive Loan Growth from 2021-11-04T09:00
In lending, the best offer usually wins. While some consumers still make the decision based on rate, an increasing number base their borrowing decision on the speed and simplicity of the process.
The Power of Data, Analytics and the Cloud in Bank Marketing from 2021-11-03T09:00
The banking industry is in the midst of an exciting revolution in which power has shifted from the financial institution to the consumer. Consumers are impacting the entire customer journey, from t...
ListenBuilding an Emotional Connection in Banking from 2021-10-26T09:00
With consumers spending an average of 7.5 hours a day on various media platforms, ‘convenience’ in banking must now expand beyond store-centric factors to delivering digital convenience, with speed...
ListenModernizing Complex Banking Customer Engagements from 2021-10-21T09:00
An important component of digital banking transformation is to be able to improve efficiency and productivity in your organization while also helping employees to serve customers better.
W...
The Rise of Technosocialism: An Opportunity of a Lifetime from 2021-10-19T09:00
The premise of the book, The Rise of Technosocialism, is that mankind is coming to a fork in the road. Climate change, emerging artificial intelligence, social and economic upheaval, and the clash ...
ListenSmaller Banks Risk Losing Digital Customers from 2021-10-12T09:00
According to a recent Harris Poll, 40% of respondents said they are likely to leave their primary financial institution for digital banking that compares to an online shopping experience.
New b...
The Need to Create Differentiated Digital Banking Experiences from 2021-10-07T09:00
Capco recently published research offering insights into how banks can modernize their digital banking experience to include the personalization customers expect and prefer.
The study finds tha...
Buy Now, Pay Later: A Digital Solution to an Age Old Problem from 2021-10-06T09:00
With consumers strapped for cash during these turbulent times, traditional and non-traditional financial firms are expanding financing options to support consumer and merchant needs.
One o...
The Great Banking Debate Rewind from 2021-10-05T09:00
Recently, I had the opportunity to join Ron Shevlin in a unique debate on the future of financial services. Refereed by Jason Henrichs, the CEO at Alloy Labs Alliance, this debate was done in the s...
ListenMastering Quantum Marketing in Banking from 2021-09-28T09:00
Marketing is at the center of a massive transformation, driven new technologies, real-time data analytics, and major scientific advances that will power the future of the banking industry.
More...
Digital Banking Pioneer Shares Secrets of Success from 2021-09-21T09:00
What can legacy financial institutions learn from the first online-only bank? Founded in 1999, First Internet Bank reimagined the traditional banking model as the first state-chartered, FDIC-insure...
ListenHow to Create an Inclusive Digital Experience from 2021-09-16T09:00
Inclusive and accessible digital experiences are more important now than ever before.
61 million adults in the US live with a disability and the average American reads to a 7th/8th grade level....
The Importance of a Challenger Mindset from 2021-09-14T09:00
What makes a fintech firm or challenger bank different from a legacy financial institution? Is it the products offered or the digital platform? Or is it deeper than that?
In discussions with d...
The Increasing Need for Talent, Inclusion and Diversity in Banking from 2021-08-31T09:00
As more companies navigate the return-to-office movement, management teams are faced with an increased urgency of finding, training and retaining quality talent while also creating an inclusive env...
ListenCreating Lovable Experiences Through Innovation Simplicity from 2021-08-24T09:00
Historically, the banking industry viewed innovation as a way to add more to a product or service. The focus was often on technology, competitive offerings and ecosystems and not often enough about...
ListenWhat Happens When Every Brand is a Bank? from 2021-08-17T09:00
Embedded finance enables businesses to seamlessly integrate financial services into their business models, providing banking, credit, payments, or other services — efficiently and at the consumer’s...
ListenBitcoin: The Next Battlefield for Retail Banking Customers from 2021-08-10T09:00
Bitcoin is taking another step toward mainstream adoption, as customers of some U.S. banks will soon be able to buy, hold and sell bitcoin through their existing accounts.
According to res...
How Innovation Can Accelerate Digital Transformation from 2021-08-04T09:00
Leveraging modern technology, data, analytics and digital distribution, market leaders can use innovation to support new business models and create improved experiences.
Despite these oppo...
Digital Transformation: Not Just for Big Banks from 2021-07-29T09:00
Research shows that the biggest banks and fintech firms are doing best at delivering digital experiences, while smaller banks and credit unions often struggle.
How can mid-tier organizati...
Winning the Battle for Trust Against Fintech Firms from 2021-07-27T09:00
According to a recent study from Ernst & Young, 37% of consumers now say a FinTech firm is their most-trusted financial services brand, compared with 33% who name a bank as their most-trusted brand...
ListenDifferentiation Requires Personalized Digital Banking Experiences from 2021-07-20T09:00
Consumers have grown to expect personalized digital experiences across all channels and throughout the entire customer journey. Much more than just good targeting for offers, organizations need to ...
ListenLendingClub is Well Positioned for Future Growth from 2021-07-13T09:00
In February of this year, LendingClub closed the acquisition of Radius Bank, becoming a full-spectrum fintech marketplace bank and among the first fintech companies to buy a bank.
LendingClub’s...
Why a Big Bank Executive Jumped to a Digital Credit Union from 2021-07-06T09:00
Founded in 1935, Alliant Credit Union was created to serve the employees of United Airlines. With most members traveling across the globe, the top 10 credit union had far fewer branches than other ...
ListenBad Data Sells, Better Data Serves from 2021-07-01T09:00
More than ever in the past, data and applied analytics is being used to transform business models and create more personalized, streamlined experiences tailored to the needs and preferences of cons...
ListenHow Microsoft Embraced Data Transformation from 2021-06-29T09:00
Data is the foundation for the entire digital transformation process, allowing organizations to make better real-time decisions and enable the movement from being product-led to being experience-le...
ListenKeys to Success for Community Banking from 2021-06-22T09:00
At a time when the competitiveness in the banking industry is more intense than ever, and the need for digital transformation has never been greater, is the viability of smaller community organizat...
ListenTurning Market Disruption Into Innovation Opportunity from 2021-06-15T09:00
McKinsey found that 90% of executives “believe that the COVID-19 crisis will fundamentally change the way they do business over the next five years.” Unfortunately, only 21% “feel confident that th...
ListenHow Banking Can Thrive in a Post-Pandemic Reality from 2021-06-08T09:00
The pandemic disrupted the entire planet, changing consumer behavior, altering business and government assumptions, and dramatically impacting business plans. The future is still unclear, but the o...
ListenDriving Digital Sales in Financial Services from 2021-06-01T09:00
The way people and businesses shop for and buy financial services has been altered dramatically since the pandemic. No longer needing to go to a physical location, consumers can do their research, ...
ListenThe Importance of a Modern Banking Platform from 2021-05-27T09:00
Modern technology is providing institutions with opportunities that expand well beyond traditional financial services. As part of digital banking transformation, financial institutions can process ...
ListenThe Evolution of the Branch Strategy at Citi from 2021-05-25T09:00
The pandemic has caused many banks to rethink their branch network strategy. For banks to be positioned for a future that includes greater reliance on digital delivery, organizations must explore w...
ListenUsing Data and Insights to Drive Growth in Banking from 2021-05-18T09:00
What is the foundation used to drive growth in an financial institution? If it's not data - it should be. Banks and credit unions have a wealth of insights that live within their account holder dat...
ListenThe Future of Payments is Fast, Seamless, Safe and Embedded from 2021-05-13T09:00
Before the rise of PayPal, Venmo, and dozens of other new payment solutions, banks didn't look at the payments function as an epicenter for innovation. Times have changed.
Digitization of ...
What Defines a Digital Banking Winner? from 2021-05-11T09:00
Despite increased investment in digital initiatives, financial institutions continue to be concerned that they are falling behind with digital transformation efforts that are needed to build real, ...
ListenThe History of Fintech Transformation from 2021-05-04T09:00
In 2009, Shamir Karkal and several colleagues created the first digital-only bank of its kind in the U.S. Struggling to describe the benefits of a bank without branches, getting funding was a diffi...
ListenThe Importance of Global Payments Functionality from 2021-04-29T09:00
Competition in the financial services sector has never been more intense. Banking boundaries, that once were defined geographically, have expanded globally as a result of digital functionality. Whi...
ListenImproving Customer Experiences With Alternative Data from 2021-04-27T09:00
In order to survive in an increasingly competitive market, financial organizations must be able to correctly identify consumers to streamline the account opening and credit application processes. T...
ListenIs the Future of Community Banks at Risk? from 2021-04-20T09:00
Some experts predict the demise of community banking organizations, that are challenged by changed consumer behavior, outdated infrastructure, an evolving competitive landscape, and the high cost o...
ListenWinning in a World of Digital Giants from 2021-04-13T09:00
The marketplace is being disrupted by firms that were built on digital platforms. Their agility, foundation of data, analytics and modern technology position these firms advantageously in a world t...
ListenSecrets of a Rockstar Chief Digital Banking Officer from 2021-04-06T09:00
More than at any time in the past, the largest banks in the U.S. have capitalized on their customers’ increased willingness to use digital financial services. U.S. Bank, the sixth largest bank in t...
ListenInnovation in Digital Account Opening and Onboarding from 2021-04-01T09:00
Consumers are shopping for products and services, opening accounts, and building relationships using the channels they prefer. More than ever before, this is done on a mobile phone or online.
<...
Digital Banking Transformation During Uncertain Times from 2021-03-30T09:00
Companies that use disruption as an opportunity for innovation emerge from it stronger, while companies that merely attempt to 'weather the storm' until things go back to normal miss an opportunity...
ListenRethinking the Future of Distribution from 2021-03-25T09:00
Banks and credit unions are rethinking their distribution strategies as more people than ever are using digital channels. Despite this shift, closing all branches is not the best alternative. Neith...
ListenSpeed, Simplicity and Empathy Drive CX in Banking from 2021-03-23T09:00
The majority of financial institutions rank improving customer experience as their top mission, but few organizations get rave reviews. In fact, since the pandemic, it could be argued that the bank...
ListenThe Business Case for Sustainability and Doing Good from 2021-03-16T09:00
Doing good for the community, employees and customers goes well beyond philanthropy. Organizations need to look within to embed sustainability and social responsibility strategies into their busine...
ListenHow to Compete for Buy Now, Pay Later (BNPL) Customers from 2021-03-09T10:00
Buy now, pay later (BNPL) solutions have grown in prominence as new players and payments incumbents are battling for market share. This includes firms like Affirm, Afterpay, Klarna, QuadPay, Sezzle...
ListenThe Product Expansion Strategy of Marcus by Goldman Sachs from 2021-02-23T10:00
Over the past year, Marcus by Goldman Sachs has continued to expand offerings, including teaming up with Amazon and Walmart to offer loans to sellers on their marketplaces, buying the General Motor...
ListenThe Power of a Data-Driven Culture at TD Bank from 2021-02-16T10:00
One of the biggest problems facing legacy banking organizations today is leveraging data and advanced analytics to drive digital transformation, creating hyper-personalized experiences, supporting ...
ListenDigital Transformation Success at a $60 Billion Bank from 2021-02-09T10:00
According to the Digital Banking Report, the top priority of the majority of financial institutions is to advance digital transformation. But what is the best way to proceed? And, where should orga...
ListenGoogle: Friend or Foe to Legacy Banks? from 2021-02-02T10:00
Late last year, it was announced that Google Pay will partner with legacy financial institutions in the development and distribution of checking accounts through a new service called Google Plex. I...
ListenPersonalized Videos: The Future of Customer Engagement from 2021-01-26T10:00
As a result of the pandemic, people were forced to adopt digital alternatives to their traditional way of doing banking. This shift was not always smooth for the customer or the financial instituti...
ListenHow to Win in the Experience Economy from 2021-01-19T10:00
How can organizations compete for customers, time, attention and money in an increasingly digital world where time is limited, attention is scarce and the ability to genuinely engage with consumers...
ListenWhat's Next: 2021 Banking and Fintech Trends to Watch from 2021-01-12T10:00
The pandemic changed the business landscape for all industries … possibly none more dramatically than financial services. Already being impacted by non-traditional players, financial institutions n...
ListenHow to Build the Best Mobile Banking App from 2021-01-05T10:00
Mobile banking usage is rising quicker than ever as a result of the pandemic. With close to 50% of consumers stating that mobile is a top-three factor that determines their choice of financial inst...
ListenKeys to Successful Leadership in the Future from 2020-12-29T10:00
Research from the Digital Banking Report has found that the biggest barrier to successful digital transformation is legacy leadership and culture that is unable to embrace the skills and mindsets n...
ListenDigital Banking Transformation Never Stops at Chase from 2020-12-22T10:00
As the largest U.S. bank, Chase is committed to a strong multichannel strategy, building new branches while also being a leader in digital banking innovation. With 55 million digitally active custo...
ListenTinkoff: Russia’s Challenger Bank of the Future from 2020-12-15T10:00
Founded in 2006, Tinkoff is Russia’s largest online challenger bank offering a huge range of services, including mobile personal and business accounts, investment and insurance products, as well as...
ListenStarling: Not Your Typical Challenger Bank from 2020-12-08T10:00
We have had the opportunity to interview many fintech start-ups and challenger banks on the Banking Transformed podcast. None are like Starling Bank.
First of all, Starling was founded by ...
How Will Banking Evolve as We Enter 2021? from 2020-12-01T10:00
When COVID-19 hit, the banking industry was caught off-guard, needing to provide financial services without physical structures, deliver relief to consumers and small businesses in ways never imagi...
ListenClosing the Gender Gap in Banking and Fintech from 2020-11-24T10:00
Banking has historically been an industry founded by men, run by men, with products created for men. Recently, progress has been made, but the gender bias in banking still runs deep. Surprisingly, ...
ListenDelighting Customers by Removing Friction from Banking from 2020-11-17T10:00
The best way to increase sales, loyalty and customer satisfaction is to reduce the effort needed to proceed along the customer journey. Jeff Bezos said, “When you reduce friction – make something e...
ListenBuilding a Culture of Innovation in Times of Crisis from 2020-11-10T10:00
The outbreak of the COVID-19 posed great challenges to the global economy and people’s daily lives, and has had far-reaching consequences beyond the spread of the disease. It has changed the way co...
ListenBanking Can't Ignore The GenZ Potential from 2020-11-03T10:00
While almost every financial institutions wants to market to, and build relationships with, the Gen Z consumer, few organizations understand who the Gen Z consumer is, what they want from a brand, ...
ListenThe Future of Banking Starts Now from 2020-10-27T09:00
Before the pandemic, digital transformation was optional for many organizations. When COVID-19 took hold, necessity dictated that all organizations ‘become digital’. Remote work became the norm, an...
ListenWeBank: The Most Advanced Digital Bank in the World from 2020-10-20T09:00
When you think of global leaders in digital banking, the conversation must start with Tencent-backed WeBank, the first digital-only bank in China. Launched at the end of 2014, WeBank has experience...
ListenThe Role of Banking in the Future of Digital Identity from 2020-10-13T09:00
According to a recent survey by Deloitte, nearly two-thirds of respondents said that global digital identity will be very important in the future despite the fact that digital IDs are still largely...
ListenCan Two Legacy Banks Become a Digital Banking Leader? from 2020-10-07T09:00
In late 2019, BB&T and SunTrust combined to become the 6th largest bank in the country, serving 10 million households. Looking at the strategic and financial benefits of the merger, the mission was...
ListenOCC Provides Path For Banking Revolution from 2020-10-06T09:00
In May of this year, Brian Brooks took office as Acting Comptroller of the Currency (OCC). During his short tenure, Brooks has already made statements regarding the role of banking organizations in...
ListenJumpstarting Your Career During a Pandemic from 2020-09-29T09:00
There has never been a more important time for executives to evaluate their position in the marketplace and to determine their future path to personal and professional success. No matter what your ...
ListenMost Digital Lending Not Ready for Prime Time from 2020-09-25T09:00
In a post-COVID world, financial institutions must deliver innovative credit options, on-demand, in an almost instantaneous manner. To accomplish this feat – which had previously only been offered ...
ListenHow to Build a Digital Banking Lifestyle ‘Super App’ from 2020-09-22T09:00
Dubai-headquartered Emirates NBD has the distinction of being a legacy bank fully committed to innovation, digital transformation and customer-centricity. Rather than moving in baby steps, Emirates...
ListenDave: A Digital Banking Platform for the Underserved from 2020-09-15T09:00
Even before the pandemic, there was a financial crisis where many consumers had difficulty making ends meet, causing missed monthly payments or overdrafts with fees that quickly added up.
Listen
BankMobile: From Fintech Bank to TechFin Platform from 2020-09-08T09:00
In 2014, BankMobile was launched as a division of Customers Bank. As opposed to relying only on organic growth, BankMobile quickly grew with a B2B2C strategy, acquiring college student checking pla...
ListenVaro: The First Nationally Chartered Fintech Bank from 2020-09-01T09:00
Until recently, fintech firms have usually partnered with traditional banks to provide banking services as opposed to going through the lengthy and costly process of getting their own bank charters...
ListenWealthfront: Transforming From a Robo-Advisor to a Digital Bank from 2020-08-25T09:00
The battle to become the primary financial relationship for consumers continues to intensify, with the lines blurring between traditional banks, digital banks, robo-advisors and tech firms offering...
ListenFinancial Marketing Takes Center Stage from 2020-08-18T09:00
The Digital Banking Report has just completed research on the impact of the pandemic on financial marketing. We found that changes in almost every area of financial marketing were more dramatic tha...
ListenHow COVID-19 Redefined Consumer Expectations in Banking from 2020-08-11T09:00
While COVID-19 forced people into a digital-only lifestyle, there was still a desire for humanized experiences. Some banks and credit unions were prepared to deliver these personalized digital enga...
ListenThe Power of Social Media Influencers in Banking from 2020-08-04T09:00
In a world impacted by COVID-19, brand recognition and authenticity have never been more important, while the reach of traditional marketing channels continue to erode. This is where influencer mar...
ListenCOVID-19 Provides Wake-Up Call for Cloud Banking from 2020-07-28T09:00
The COVID-19 crisis has put a spotlight on the outdated tech infrastructures of many traditional financial services companies. As cloud computing has matured, banks and credit unions have hesitated...
ListenWhat Makes Navy Federal a Perennial CX Leader? from 2020-07-21T09:00
With an immediate shift to a work-at-home reality and increased use of digital channels, organizations need to think beyond immediate operational challenges, anticipating consumer’s need for increa...
ListenChallenger Bank Grows by Supporting Financial Inclusion from 2020-07-14T09:00
Most traditional banks were unprepared for the flight to digital that occurred due to COVID-19. Mobile-only challenger bank Current has seen customer growth skyrocket during the pandemic, appealing...
ListenCaixaBank: Innovation Drives Digital Transformation from 2020-07-07T09:00
At no time has the importance of innovation and the deployment of advanced technologies in banking been more evident than today. With more consumers embracing digital banking, banks are being chall...
ListenHow Citi Maintains Customer Loyalty During a Pandemic from 2020-06-30T09:00
COVID-19 has had an immediate impact on loyalty and reward programs due to the unprecedented period of low travel and entertainment. As people stopped flying, staying in hotels, and eating out, loy...
ListenMarcus by Goldman Sachs: Digital Banking Built for the Consumer from 2020-06-23T09:00
Many fintech firms struggle to gain scale, funding and brand recognition in an increasingly crowded banking ecosystem. Leveraging the power of digital technology and over a century’s worth of brand...
ListenFour Seismic Shifts That Are Changing Banking from 2020-06-16T09:00
The banking industry had been warned for decades to become more innovative, transform to digital, embrace new technologies and become more aware of consumer and societal needs. Rather than moving f...
ListenBanking Must Move Beyond Rhetoric On Social Issues from 2020-06-09T09:00
The world is faced with uncertain times caused by the global pandemic combined with demands for increased equality, diversity and inclusion. Beyond empty posturing, the banking industry must make a...
ListenIs There a Fintech Fallout on the Horizon? from 2020-06-02T09:00
In the past decade, the marketplace has seen the development of more banking competitors than in the previous hundred years. From solution specific fintech firms like Stripe and Robinhood to digita...
ListenWhy COVID-19 Will Stimulate Innovation in Banking from 2020-05-26T09:00
The COVID-19 crisis has impacted both humanity and business in an instantaneous and dramatic way. But, while each pandemic throughout history has been unique, each has brought about massive changes...
ListenData and Advanced Analytics: A Key to Survival from 2020-05-19T09:00
Data and advanced analytics are the foundation of every organization. Beyond improving efficiency and understanding business success, the power of data and predictive modeling can improve the under...
ListenLeadership Excellence in Crisis: An Interview with Tom Peters from 2020-05-12T09:00
The best and most respected leaders shine the brightest during times of crisis. Not relying on a crisis management plan, the best managers surround themselves with the best people and provide a pla...
ListenHow Fintech Unicorn Lemonade is Disrupting Insurance from 2020-05-05T09:00
The financial services industry is known for century-old institutions with rules and policies that are often outdated, yet preserved by regulations. Whether we are talking about banking, insurance ...
ListenCOVID-19 Impact on Future of Retail Banking from 2020-04-29T09:00
The COVID-19 pandemic is the most serious challenge to retail banking in almost a century. Retail banks have had to rethink distribution, support government relief programs and manage remote workfo...
ListenThe Digital Banking Tipping Point from 2020-04-28T09:00
According to Malcolm Gladwell, a ‘tipping point’ is the moment of critical mass, when an idea, trend or behavior crosses a threshold and spreads like wildfire. The COVID-19 crisis is an example of ...
ListenCOVID-19 is Fast-Tracking Digital Transformation from 2020-04-21T09:00
In the book, 'Disrupt Yourself', by Whitney Johnson, it is suggested that the disruptions and changes that matter most start with personal disruptions and change. There is no doubt that the COVID-1...
ListenThe Future of Work Post COVID-19 from 2020-04-15T09:00
After COVID-19, the world around us will be changed forever. In a matter of weeks, working from home has become the norm, not the exception. The virus has forced a reckoning of how we view work, tr...
ListenFinancial Irrationality During COVID-19 Crisis from 2020-04-14T09:00
Despite the best intentions, consumers do not always act rationally with regards to money management. While we all know that we should limit debt and increase savings, many people live day-to-day, ...
ListenBuilding a Culture-Driven Virtual Bank from 2020-04-07T09:00
I had the unique opportunity to visit WeLab as part of my visit to China in early January. WeLab uses proprietary risk management technology and advanced AI to analyze mobile data within seconds, p...
ListenBanking Must Improve Financial Wellness For All from 2020-03-31T09:00
According to the 2019 U.S. Financial Health Pulse report, less than 30% of Americans could be considered financially healthy, with millions of households not having enough money in savings to get t...
ListenCOVID-19 Will Change the Way Consumers Bank Forever from 2020-03-26T09:00
The number of bank branches and the number of people visiting bank branches has been decreasing for years. As a result of recent events, many organizations have closed branches completely, while ot...
ListenOrganizations Should Double Down on Innovation Now from 2020-03-25T09:00
The push for digital banking amid the growing emphasis on social distancing has put a spotlight on those organizations that have lagged behind the marketplace with digital delivery and digital tran...
ListenMarketing During Times of Disruptive Change from 2020-03-24T09:00
The marketing profession has moved from art to science, with the use of new technologies powered by artificial intelligence (AI), with a level of personalization and real-time communication only dr...
ListenHow AI Can Revolutionize Banking from 2020-03-17T09:00
Financial institutions that are leaders in the use of data and AI are quickly differentiating themselves in a marketplace that puts a premium on data-backed decisions and intelligent interactions.<...
ListenGlobalization of Fintech and Banking in the Age of Disruption from 2020-03-10T09:00
The marketplace is in a state of confusion and disruption as the coronavirus outbreak impacts the banking ecosystem and all industries worldwide. Changing valuations and funding options for legacy ...
ListenTransforming Customer Experiences with Personalization from 2020-03-03T10:00
In a digital world, consumers want experiences that are highly personalized and contextual. From the way they search to the way they shop, view content or do banking, consumers expect organizations...
ListenThe Importance of Attracting Rebel Talent from 2020-02-25T10:00
Traditional organizations find rebels to be disruptive troublemakers who make processes and decisions more difficult. Legacy organizations that are embracing digital transformation find these same ...
ListenWhy Digital Transformations Fail from 2020-02-18T10:00
Digital transformations have an exceeding high failure rate despite being one of the most important components of a firm's long-term survival. Digital transformation requires must more than just a ...
ListenCultivating a Disruption Mindset from 2020-02-11T10:00
We have often discussed the correlation between innovation and digital transformation, and the positive impact on consumer satisfaction, investment in advanced technology, the presence of top manag...
ListenChina: Emergence of a Tech and Innovation Superpower from 2020-02-04T10:00
The debate about what city is the fintech capital of the world continues, as more players enter the market and more money is invested into the very active fintech ecosystem. Is the fintech capital ...
ListenThe Chinese Fintech Revolution from 2020-01-28T10:00
China is quickly becoming home to the largest fintech ecosystem in the world, benefiting from historically low use of traditional banking, high smartphone penetration, a changing demographic and a ...
ListenCurrent State of Digital Banking Transformation from 2020-01-21T10:00
Digital Banking Report has just released a study on the current state of digital transformation in the banking industry. This research not only looks at the digital transformation maturity of banki...
ListenThe Technology Fallacy from 2020-01-14T10:00
A great deal of recent research finds that simply buying the best or newest technology will not create digital transformation success. Beyond technology, it is imperative to have the right people, ...
ListenBanking Distribution Strategies for the Next Decade from 2020-01-07T10:00
The ability to compete in the future will require new systems, new processes and a new culture. One option is to build a successor bank that would be a network of only a few branches or a completel...
ListenHow to Win Tomorrow's Digital Consumer from 2019-12-31T10:00
Consumers insist on experiences that are personalized, friction-free and that make their lives easier. It’s no longer enough for organizations to state they are making improved customer experiences...
ListenBiggest Fintech Winners of 2019 from 2019-12-24T10:00
Automation and digital technology aimed at improving financial services continues to impact the banking ecosystem. From mobile payments to digital lending and budgeting services, fintech and big te...
ListenThe Future of Fintech Investments from 2019-12-17T10:00
After a record-breaking 2018, fintech investment activity continues strong in 2019, as new start-ups take aim at traditional banks and credit unions that are slow to update back offices, change out...
ListenThe Importance of Customer Success Management from 2019-12-10T10:00
Buying the right technology solution is only the beginning of the digital transformation journey. Organizations need onboarding support from solution providers to ensure the intended benefits of ne...
ListenKeys to Becoming a Digital Bank from 2019-12-03T10:00
Digital transformation in banking cannot occur without rewiring back-office processes, including streamlining operations and integrating data sets. But the most important transformation that must o...
ListenReinventing the Customer Experience in a Digital World from 2019-11-26T10:00
Organizations in all industries need a new operating model that puts the customer’s needs at the center of all digital transformation strategies. This can be achieved by redesigned customer journey...
ListenPersonal Growth During Times of Digital Disruption from 2019-11-05T10:00
Digital disruption is impacting today's worker more than ever, with sociologists believing that today's worker will need to 'reinvent themselves' several times during a career in the future. While ...
ListenThe Power of Open Innovation Platforms from 2019-10-22T09:00
Every financial institution is looking for the next ‘big idea’ or ‘next generation’ digital app that will differentiate an organization by making banking easier and deployment of products and servi...
ListenHow Mobile Drives Digital Transformation from 2019-10-08T09:00
Mobile initiatives are aligning with emerging technologies to become the centerpiece of most enterprise-wide digital transformation efforts at banks and credit unions. The proliferation of mobile d...
ListenBuilding One to One Digital Relationships from 2019-10-01T09:00
It is imperative to build and maintain a customer-centric business during periods of digital transformation. To accomplish this, firms must focus on the customer experience, leveraging corporate cu...
ListenBuilding One to One Digital Relationships from 2019-10-01T09:00
It is imperative to build and maintain a customer-centric business during periods of digital transformation. To accomplish this, firms must focus on the customer experience, leveraging corporate cu...
ListenBuilding One to One Digital Relationships from 2019-10-01T09:00
It is imperative to build and maintain a customer-centric business during periods of digital transformation. To accomplish this, firms must focus on the customer experience, leveraging corporate cu...
ListenA Futurist's View of Banking and Technology from 2019-09-24T10:00
Digital disruption is occurring globally, impacting not only the way products and services are consumed, but how they are marketed and delivered using modern technologies. The impact is felt in all...
ListenA Futurist's View of Banking and Technology from 2019-09-24T10:00
Digital disruption is occurring globally, impacting not only the way products and services are consumed, but how they are marketed and delivered using modern technologies. The impact is felt in all...
ListenA Futurist's View of Banking and Technology from 2019-09-24T10:00
Digital disruption is occurring globally, impacting not only the way products and services are consumed, but how they are marketed and delivered using modern technologies. The impact is felt in all...
ListenIt's Time to Rethink the Innovation Process from 2019-09-17T12:32:09
The future of innovation is not defined by technology. Innovation is defined by doing something new and different that works. Organizations hoping to succeed in their digital transformation journey...
ListenThe Magic of Digital Transformation at Disney from 2019-09-11T12:51:11
Disney is a great example of an organization that has changed tremendously through the years, leveraging data and new technology without forgetting their legacy or relinquishing their brand. At a t...
ListenThe Magic of Digital Transformation at Disney from 2019-09-11T12:51:11
Disney is a great example of an organization that has changed tremendously through the years, leveraging data and new technology without forgetting their legacy or relinquishing their brand. At a t...
ListenContextual Data is Changing the Future of Banking from 2019-09-03T07:00
The financial services industry has seen a great deal of disruption from digital-based alternatives. Many of these challengers use advanced technology and expanded data sets to offer apps that prov...
ListenHow to Humanize Digital Experiences in Banking from 2019-08-13T08:00
In a digital world, consumers can acquire enough information about a product or service on a smartphone or online to make a purchase decision without ever asking a question of a customer service re...
ListenStatus Quo is Not an Option with Gary Vee from 2019-08-13T07:00
Gary Vaynerchuk (Gary Vee) is a serial innovator, social media icon, chairman of VaynerX, and the active CEO of VaynerMedia. He wants you to have a proactive approach to marketing and be willing to...
ListenStatus Quo is Not an Option from 2019-08-13T07:00
Gary Vaynerchuk (Gary Vee) is a serial innovator, social media icon, chairman of VaynerX, and the active CEO of VaynerMedia. He wants you to have a proactive approach to marketing and be willing to...
ListenLeadership Lessons for Bankers from the Former CMO of Kodak from 2019-06-10T19:16:04
In this exclusive interview, Jeffrey Hayzlett, the former CMO of Kodak, discusses the importance of strong leadership, the need for a well-defined culture, and the risk of being passive when your i...
ListenLeadership Lessons for Bankers from the Former CMO of Kodak from 2019-06-10T19:16:04
In this exclusive interview, Jeffrey Hayzlett, the former CMO of Kodak, discusses the importance of strong leadership, the need for a well-defined culture, and the risk of being passive when your i...
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