Skip Picciano talks all-things Contact Center and the future of the contact center tech stack - a podcast by Bill Staikos

https://www.linkedin.com/in/picciano/ (Skip Picciano) is the Managing Partner of https://www.team-ecx.com/ (Effortless CX Consulting), a business focused on contact center leadership teams helping them identify technology requirements and discover practical industry solutions.
Skip and I first met in California pre-pandemic, so it was great to catch up and talk about a topic we're both passionate about - contact centers. I know it's geeky, but it's an important topic and it's a great conversation.
Skip and I cover a ton in our 30 mins together:🎙Why you need to start viewing your Contact Center like a profit center🎙The evolving role of tech in customer support🎙Skip's view on where the Contact Center tech stack is going in the next 3-5 years🎙Agent tools and how that's helping employees be better at their jobs🎙Skips advice to Contact Center leads on how to assess and select the right tech partner
An awesome show with a contact center veteran dedicating his professional career to helping businesses make better, more informed decisions around a key function in the business.This is a must listen!

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Website of Bill Staikos