33: Overcoming Barriers to Decision Automation - a podcast by ISG

Achieving end-to-end automation in complex processes is a challenge many enterprises are facing as they embark on their digital transformation journeys. Could a solution lie in decision automation? In this episode of Bots & Beyond, host Wayne Butterfield discusses when, why and how to use decision automation with his guest Alex Bentley, Chief Revenue Officer at XpertRule.

To better understand the value of this type of automation, Alex shares concrete use cases for automated decision-making. Through their conversation, they also explore fundamental questions, including: What is decision automation? Why is it important to the enterprise? And what type of decisions can be automated?

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