4: To Chatbot or Not? - a podcast by ISG
from 2020-10-22T04:00
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Host, Wayne Butterfield, speaks to Richard Clarke, Managing Director of Customer Operations at Paddy Power Betfair. They discuss how best to enhance customer experience with chatbots and how to avoid some of the common pitfalls when working with this automation technology.
Further episodes of Bots and Beyond
Further podcasts by ISG
Website of ISG