Code blue: How service design can revolutionize patient care in hospitals - a podcast by Boxes and Arrows

In this presentation, Aaron Martlage explores techniques for leveraging the varied skill sets of those in the UX design field to provide service design in a complex environment. Aaron argues that experts must balance the social dynamics between different personas; capture and sift vast amounts of data in an attempt to distill pertinent information; and visualize their findings with precision to ensure that the experience is improved.

Further episodes of Boxes and Arrows Podcast

Further podcasts by Boxes and Arrows

Website of Boxes and Arrows