Episode 334: Zeroing in on the CX with Jack Henry Digital - a podcast by Brett King

For this episode of Breaking Banks, Brett King and long time contributor Alex Jiménez are joined by Lee Wetherington and Benjamin Metz of Jack Henry Digital. They dive into the evolution of digital banking and discuss how Jack Henry Digital has helped community financial institutions stay competitive in this rapidly changing landscape. Join us to hear where customer expectations are headed and what steps financial institutions will need to take in order to meet the growing demand in digital advancement.





TOPICS DISCUSSED:

[1:00] Brett King and Alex Jimenez talk about current events and the future of banking after COVID-19.

[6:58] Ben Metz discusses the importance of community financial institutions and the vitality of remaining competitive. 

[9:51] Brett King asks the guests about the human factor of banking versus the digital aspect.

[14:10] Extractable has seen a huge spike in customers logging into digital banking during the COVID-19 pandemic.

[15:15] Jack Henry & Associates have designed a first of its kind conversational channel feature for Banno digital banking. 

[17:30] Community financial institutions are working diligently to remotely service both customers and employees.

[21:41] Jack Henry Digital worked with Simmons Bank to roll out a successful digital-first experience. 

[35:03] The guests talk data and segmentation.

[41:00] What conversation relating to digital banking should be taking place right now in the boardrooms of financial institutions?

[49:00] Jack Henry is seeing an increase in digital spend by financial institutions.



HOSTS:

Brett King

Alex Jimenez



GUESTS:

Lee Wetherington

Benjamin Metz



RESOURCES MENTIONED:

Jack Henry Banking- https://www.jackhenry.com/

Extractable- https://www.extractable.com/

Simmons Bank- https://simmonsbank.com/

Breaking Banks is the #1 global fintech radio show and podcast, created by Brett King. Tune in for a look at how technology and customer behavior will bring about more changes in banking in the next 10 years, than in the last 200 years. Listen every Thursday at 3pm eastern time, noon pacific on the VoiceAmerica Business Channel. Subscribe at Provoke.fm to hear the show nearly 2 million listeners from 72 countries are raving about.

FULL TRANSCRIPTION

HOSTS: Brett King Alex Jimenez

GUESTS: Lee Wetherington Benjamin Metz

[Intro]

Financial technology or fintech is one of the fastest growing industries in the world today with New York, London, Tel Aviv, Edinburgh, Singapore, Moscow, and other major cities all buy in for a piece of the action. Welcome to Breaking Banks. The first dedicated radio show that focuses on how this new boom is changing everything from the way we bank to the very concept of money itself. Now here’s your host, Brett King. ?Brett King: Welcome to Breaking Banks. We are live from New York city and around the country today with the number one global fintech radio show and podcast. I’m really glad that you guys could join us this week. I am of course I’m your host, Brett King. And joining me to cohost today is Alex Jimenez, chief strategy officer at extractable and longtime fintech mafia pal, Alex, welcome to the show.?Alex Jimenez: Thanks for having me. It’s been many years coming. ?Brett King: Yeah, it has. So actually we’re just about to come into ourSeventh year, right? Cause May is the anniversary. I have to check on that what the anniversary date is, but we probably need to do a birthday anniversary show. That’ll be fun. So Alex,

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