Special Episode: Digital Love in the Time of COVID - a podcast by Brett King
from 2020-05-18T18:01:09
On this Special Episode of Breaking Banks we spoke to bankers about why they love what they do and highlighted the importance of purpose in digital advancement.
Show Hosts:
Jason Henrichs
Show Guests:
Mary Kate Loftin of M&T Bank
Curt Queyrouze of TAB Bank
TOPICS DISCUSSED:
[2:40] In today’s landscape does digital banking take the humanization out of banking?
[4:50] Mary Kate Loftin talks about looking ahead in innovation and M&T Bank’s partnership with MX.
[6:45] How should banks manage employee happiness during the COVID19 crisis?
[11:52] Mary Kate talks about the increase in usage of Zelle during the coronavirus pandemic.
[14:55] Jason asks Mary Kate does meaning and purpose account for a happier workplace? How do the customers benefit when bankers are happy?
[17:10] What does it take to bring surprise and delight from a banking product?
[25:00] Jason asks Curt Queyrouze why he chose to become a banker.
[30:02] Is there a difference in passion between banks and fintechs?
[33:12] Curt says it’s important to take purposeful risks in technology.
[34:05] Utilizing a jobs-to-be-done mentality can help solve customer problems and issues.
[35:15] How do you get an internal culture to change their mindset around the fear of failure?
[44:00] How important has it become for banks to hire passionate people to be bankers and be able to adapt to change?
RESOURCES MENTIONED:
MX
M&T Bank
Adobe Analytics
Microsoft Teams
Trello
Zelle
Instacart
Docusign
TAB Bank
Jack Henry & Associates
Show Sponsors:
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