What 37 Years Can Teach You About Human Understanding with NRC Health President Steve Jackson - a podcast by Lucas McCurdy and Joshua Crisp

“A patient doesn't experience care in silos. They want a systematic journey that flows seamlessly from one care center to the next,” Steve Jackson, President of NRC Health, shares his thoughts on the importance of inspiring the workforce which generates gorilla moments and love stories. 

2:10 - Human understanding

5:50 - How do we shape the perception of senior living?

10:50 - Guerilla moment defined

13:15 - High tech & high touch; what love stories are remembered? 

19:18 - Encouragement to young workforce 

19:57 - Happy dance inspired by Steve’s grandmother

Visit our new website for more episodes, our tour dates and information at BTGvoice.com

Powered by supporting partners NHI, Rcare, NRC Health, TSOLife, ERDMAN, Sherpa, TIS, Solinity, and The Bridge Group Construction  

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Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation - CapEx - Reposition     

Joshua Crisp, Founder Solinity;Senior Living Consultation - Management - Development - Marketing

Further episodes of Bridge the Gap: The Senior Living Podcast

Further podcasts by Lucas McCurdy and Joshua Crisp

Website of Lucas McCurdy and Joshua Crisp