The Future of Customer Service in a Digital World with Steven Van Belleghem - a podcast by Mark Asquith, Rebel Base Media

The face of customer service is changing, and customer relationships are vital. The recent boom in transparency of information, social media, and use of “big” data have created high service levels from companies. So much so, that proactive customer service is now expected, not the exception.  Digital = customer first – without compromise! Programmed empathy…

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