Customer Service Operations in The Digital Era: A Technology Enablement Perspective - a podcast by Capgemini

Join Sjoerd Albers (https://twitter.com/sjoerdas82), our Salesforce consultant, as he initiates an interesting conversation around changing customer expectation with our Capgemini Netherland’s Director of industry 4.0, Rajat Sabharwal (https://www.linkedin.com/in/rajat-sabharwal-5266687/) They go on to speak about Salesforce technologies that now affect the ways the manufacturing industry looks at customer experience and services in general. They go on to talk about service cloud, field service lightning, communities and IoT. Have a listen.

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