How has COVID-19 impacted contact centres and how can they succeed in the new marketplace? - a podcast by Capgemini

As the pandemic hit, many contact centres faced dizzying demand as queries sky-rocketed, whilst some have seen demand virtually disappear. In this episode of the Customer Perspective podcast, Bastien Chicha is joined by fellow Customer Transformation experts Anna Kelshaw and Sajidah Albayram. Tune in to hear their perspectives on how COVID 19 has impacted contact centre operations across different sectors, as well as the effect on customer engagement strategy and focus areas for the future.

Subscribe to Designing Momentum:

Subscribe on Apple Podcasts: podcasts.apple.com/us/podcast/desi…um/id1531934072

Subscribe on Spotify: open.spotify.com/show/5lFmAQhVoRkcV05itP1UEz

Subscribe on Google Podcasts: www.google.com/podcasts?feed=aHR…yLmZtL21vbWVudHVt

Further episodes of Business & Technology Insights from Capgemini

Further podcasts by Capgemini

Website of Capgemini