Ep. 110: Lessons In Connections From Dell & Comcast - a podcast by Seth Adler

from 2019-05-23T08:00

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Humanity is the theme of today's two-part episode. First, Deb Zell shares how Dell Technologies uses contact center data to better understand (and deliver for) our customers. Later, Mel Penna reveals how Comcast adopts a human perspective to CX strategy, including the decisions it makes about processes and technologies.