Ep. 132: BNY Mellon Pershing on Data-Driven Customer Centricity - a podcast by Seth Adler

The customer experience is too important to leave to chance or guesswork. Let Trent Haynes from BNY Mellon Pershing and Brian LaRoche from CallMiner reveal how a deeper approach to analytics can help you better understand your customer -- and better position your agents for success.

Further episodes of CCW Digital: A Customer Service Online Platform

Further podcasts by Seth Adler

Website of Seth Adler