Ep. 133: Why Phone Is Still King - a podcast by Seth Adler
from 2019-10-24T08:00
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Is customer engagement moving away from voice? Not according to Manny Marrero from Getaroom, whose company continues to make the voice channel its priority. Reliance on a conventional channel does not, however, mean the company is averse to using advanced analytics technology to make more meaningful customer connections.
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