Ep. 148: How America's Largest Home® Delivered Marketable CX During a Pandemic - a podcast by Seth Adler

from 2020-10-14T17:48:52

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Following the Qualtrics Work Different event, we sat down with Peggy Dalman, Biltmore's Director of Guest Intelligence to discuss how the historic house museum and tourist attraction used consumer data to deliver the right marketing tactics and desirable customer experiences.