Ep. 159: WSJ And NYT Bestselling Author Shep Hyken On Improving Customer Loyalty - a podcast by Seth Adler
from 2021-10-15T15:13:57
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Chief Amazement Officer, Shep Hyken and CCW Digital Senior Analyst, Matt Wujciak discuss the top takeaways from Shep's new book "I'll Be Back: How to Get Customers to Come Back Again & Again."
Topics include:
-Shep's number 1 business measurement leaders should be monitoring
-Why loyalty programs don't always drive loyalty
-Technology driven personalization vs the human touch
-Leveraging consumer behavior trends to creat marketable customer experience (and so much more)
Further episodes of CCW Digital: A Customer Service Online Platform
Further podcasts by Seth Adler
Website of Seth Adler