Ep.50: Sally Toister, Marriott - a podcast by Seth Adler

The Senior Director of Operational Excellence and Six Sigma- US & Canada for Marriott Hotels, Sally Toister joins us from the OPEX Summit in San Diego where she shares that the organizations entire business is around customer experience. Her background is obviously as a six sigma practitioner. She was taught the hospitality business and has adapted six sigma into hospitality. From a process improvement perspective Sally is always balancing running a business and delivering on the customer experience. She’s always finding the freedom within the framework that ensures that she’s speaking to the bottom line while ensuring an outstanding customer experience which establishes loyalty in the brand.

Further episodes of CCW Digital: A Customer Service Online Platform

Further podcasts by Seth Adler

Website of Seth Adler