Ep. 76: Peter Cszuczka, Lexmark - a podcast by Seth Adler

from 2018-09-26T08:00

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Peter Cszuczka joins us, giving insight on how to optimize productivity within: "The talent we have, they are hungry for more and we can tackle that by having much more complex activities, automizing and outsourcing or offshoring, whatever can be done at the current level of knowledge there and focusing on more high value added activities to be done. That doesn't necessarily drive an increase in number of people working for us. It clearly drives an increase in the level of skill that is needed. That's what people want."

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