Ep. 82: Greg Marion, USAA - a podcast by Seth Adler

from 2018-11-07T09:00

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Greg Marion shows us the potential of creating a proper customer experience:I" think customer experience techniques can unleash innovation and new growth. So the experience strategy to me is applying some of the same skills of the Double Diamond approaches and real empathy with the customer and new ways of doing ethnographies and all different ways of thinking."