Ep. 83: Cory Kreeck, Beachbody - a podcast by Seth Adler

from 2018-11-14T09:00

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Cory Kreeck shares some advice on how to handle escalated calls effectively: "If you've got a situation where it is escalating, view that as an opportunity to learn how you might have better helped that customer. And then as a second course, be prepared to acknowledge it might not have been about you."