S4E46. Why is Customer Service So Difficult? - a podcast by Peter Margaritis, CPA & C-Suite Radio

Growing up, I worked in a family restaurant – I am Greek American, after all. My father took a different approach and purchased a liquor store. In both cases, providing excellent customer service was the standard because that is the formula to success in business. But if that’s true, what the hell happened to excellent customer service? You want to be the firm that everyone raves about because you offer the kind of excellent customer service that everyone deserves – especially as it becomes harder to come by.
To learn more, and for the complete show notes, visit: petermargaritis.com
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