Podcasts by Churn It Up: Customer Success Podcast
Receptive has now been acquired by Pendo. Churn It Up is *the* Customer Success podcast providing tips and tricks from the best and brightest in the world of CS. Hosted by Aly Mahan, it's perfect for anyone working on the frontlines of CS or Support, and for Account Managers at SaaS organizations.
We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success.
This podcast turns attention to CSMs about the day to day projects they manage, and ideas they have on how to make CS easier for everyone.
The aim is to inspire and educate, giving you actionable advice and the help you need to succeed. All CS, no BS.
Further podcasts by Aly Mahan
Podcast on the topic Technologie
All episodes
#10: Why your customer health scores are not working with Irit Eizips, CSM Practice from 2018-01-12T14:33:56
About The Episode
This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after yea...
#9: How Customer Feedback Impacts Your Entire SaaS Org with Lisa Starita, Beekeeper from 2017-10-25T17:54:54
This week, Aly talks with Lisa Starita, Head of Customer Success Operations at Beekeeper.
Lisa talks about how she used to manage customer requests manually and the problems that caused wi...
#8: Customer Training Best Practices & Quick Wins with Linda Schwaber-Cohen, Skilljar from 2017-10-06T19:48:03
This week, Aly talks with Linda Schwaber-Cohen, CSM at Skilljar.
Linda discusses her approach to training and onboarding, explaining how to first approach training calls with new customers...
#7: How To Set Up Customer Health Scores from Scratch with Rachel Jennings, Assignar from 2017-08-25T15:27:52
This week, Aly talks with Rachel Jennings, CSM at Assignar.
Rachel explains how she developed a health score to help her customer success team prioritize, and details the steps so others c...
#6: Using Video in Customer Success with Amaan Nathoo, Bonjoro from 2017-08-11T12:55:07
This week, Aly talks with Amaan Nathoo, Head of CS & Sales at Bonjoro.
He provides a way to tackle the issue of customers who seem to ignore your emails by using personalized videos to pro...
#5: Customer Onboarding with Ola Puchta and Susan Ostojska, Growbots from 2017-08-04T13:40:45
This week, Aly talks with Ola Puchta and Susan Ostojska, part of the CS team at Growbots.
They explain the development of their new onboarding process and give some pointers on how to thin...
#4: Customer Success Metrics with Ingmar Zahorsky, ChartMogul from 2017-06-13T04:01
This week, Aly talks with Ingmar Zahorsky, Director of Customer Success at ChartMogul.
He sheds some light on the metrics he uses to determine the success of his CS program and ensures his...
#3 From Founding CSM to One of Many with Srajan Bhagat at Sauce Labs from 2017-04-27T11:55:24
This week, Aly talks with Srajan Bhagat, recently the founding CSM at RecruiterBox, and currently a CSM of many at Sauce Labs.
He explains the differences between working in smaller and la...
#2: How Hotjar manages Customer Success with Christian Nussbaumer from 2017-04-05T12:46:10
This week, Aly talks with Christian Nussbaumer, Customer Success Manager at Hotjar about how he approaches his massive workload of 200,000 customers, including advice on focus and prioritizing task...
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#1: How to manage support content with Kimberley Porter, Huddle from 2017-03-15T14:06:44
Aly talks with Huddle's Instructional Designer, Kimberley Porter, about how to manage a backlog of support content, how to form benchmarks and measure results of support content, and what the best ...
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