#13 Review: Amazon Connect - a podcast by Andreas Wittig and Michael Wittig focusing on AWS

Do you provide services to consumer or business clients? Which channels do you provide for clients to get support, leave feedback, or let off frustration?

Amazon Connect provides a contact center solution in the cloud. Your clients contact you via phone or chat. A group of agents answers their phone calls and chat conversations. The workflows are fully customizable to your specific needs.This review puts Amazon Connect to the test. I set up Amazon Connect for our consulting agency, recently. While doing so I had a look into the technical details as well.

Further episodes of cloudonaut

Further podcasts by Andreas Wittig and Michael Wittig focusing on AWS

Website of Andreas Wittig and Michael Wittig focusing on AWS