350: How to Create an Unstoppable Culture, with Ginger Hardage - a podcast by Dave Stachowiak

Ginger Hardage: Unstoppable Cultures
Ginger Hardage is the former senior vice president of culture at Southwest Airlines. She led a team responsible for building and sustaining the organization’s legendary culture and communications enterprise, resulting in 23 consecutive years on Fortune’s list of Top 10 Most Admired Companies in the World.Key Points
Three Characteristics of an Unstoppable Culture:Putting people first
Constantly nourishing your cultureSharing stories relentlessly


Cultures don’t happen accidentally — they have to be managed.Start with your company values and then hire for those values.
Use peers to help select and interview candidates.If the leadership team is not fully engaged, employees will be able to tell.
Capture customer stories and share them with your employees.Set your company vision and expectations, but don’t prescribe how you employees must go about doing it.

Resources MentionedHire Tough Manage Easy* by Mel Kleiman
Unstoppable Cultures FellowshipExuberant Dancing Airport Employee Will Instantly Make Your Day More Enjoyable
How Southwest Airlines Uses Emotional Storytelling To Connect With Its CustomersTurn the Ship Around* by David Marquet

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