91: How to Listen When Someone Is Venting, with Mark Goulston - a podcast by Dave Stachowiak

Mark Goulston: Real Influence

Check out Mark’s article on this same topic on the Harvard Business Review blogThree three-step process that Mark recommended:

1. What are you most frustrated about?2. What are you most angry about?
3. What are you really worried about?Here are links to Mark’s books:

Real Influence: Persuade Without Pushing and Gain Without Giving InJust Listen


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