How Community Platforms Address the Member Life Cycle - a podcast by Patrick OKeefe
from 2017-12-04T10:30
When a member makes a post on your community, there is a status associated with that post. How long they have been a member, how many contributions they have, their reputation, whether or not they are a staff member – all of these things impact their status.
While the content of the post may remain the same, the status of the member changes, as their reputation does or they are removed from staff. Still, when you view their post – old, new, good or poor – only their current status tends to be reflected. That’s one of our topics this week, as we celebrate 2 years of the show with Mark Williams. Plus:
- What community platforms can do to encourage co-creation
- Why Mark voted to deprioritize community at the company where he works
- Early gamification systems
Our Podcast is Made Possible By…
If you enjoy our show, please know that it’s only possible with the generous support of our sponsor: Open Social.
Big Quote
“[If you are implementing a reputation system,] my first question is, what’s your goal? Why are you doing it? … Often people just say, ‘Oh, we’re doing a reputation system because everybody else is doing it.’ That’s not a goal. Knowing your goal informs your choices and your decisions around what your reputation system should be.” -@mdfw
About Mark Williams
Mark Williams likes to build things. He has been a developer and a community manager and a number of other things (including sound engineer and producer in developing radio plays that were presented live). Mark ran the community program at a large technology company whose name involves fruit. He’s also run community for a non-profit called TechSoup. Mark is currently running marketing and building community for kaizenOps.io – a small intrapreneur startup inside CA Technologies.
Related Links
- Sponsor: Open Social, community building for nonprofits
- Mark on Twitter
- Karn Broad, the show’s producer
- The Social Element, Higher Logic and Open Social, companies who have sponsored the show
- For episode #100, we would love to hear how the program has helped you. Maybe it’s a general feeling, a specific lesson, a favorite moment. Record your thoughts and submit them via our contact page or as a voicemail to (252) 558-0130
- TechSoup, where Mark was previously community manager
- kaizenOps.io, an intrapreneur startup with CA Technologies, where Mark is community manager
- Jive and Lithium, community platforms that Mark has used
- Lithium’s Tribal Knowledge Base, a “crowd-curated knowledge sharing and management” tool
- Discourse, a community platform
- GitHub, a software development platform
- Wikipedia page for Internet Relay Chat, or IRC, a tool used to power chat rooms
- Community Signal episode with Rebecca Newton, were we discussed the AOL volunteers lawsuit
- “Building Web Reputation Systems” by F. Randall Farmer and Bryce Glass
- Community Signal episode with Randy Farmer
- SitePoint Forums, an online community Patrick was a staff member on that introduced a reputation ratings system as part of their vBulletin installation
- Stack Overflow, a community with a reputation and badging system that Mark likes
- “Introducing Team Discussions” by Katie Sipos on the GitHub blog, tweeted by Mark
Transcript
Your Thoughts
If you have any thoughts on this episode that you’d like to share, please leave me a comment, send me an email or a tweet. If you enjoy the show, we would be so grateful if you spread the word and supported Community Signal on Patreon.
Thank you for listening to Community Signal.
Further episodes of Community Signal
Further podcasts by Patrick O'Keefe
Website of Patrick O'Keefe