Connect with BMC Helix ITSM and Remedy - Best Practices for Creating a Custom Connector webinar - a podcast by Connect with Remedy

Replay of the Connect with BMC Helix ITSM and Remedy - Best Practices for Creating a Custom Connector webinar on October 17, 2019. In this session they will cover the best practices for creating a custom connector and provide a demo of creating one, which includes: • Overview of a Custom Connector • Best Practice naming conventions, considerations, etc. when creating • Development Controller Setup • Reviewing a custom connector • Using the testing utility to “unit test” the connector • Deploying to the local controller to test • Troubleshooting (Areas to investigate, available logging, etc.) • How-to promote to production Kevin Goerlitz is a Product Development Architect Jimmy Wu is a Lead Product Developer For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

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