469: Frictionless vs. Memorable CX - a podcast by Adam and Jeannie

Frictionless vs. memorable. Do you have to choose either, or can your business manage both? It's a tricky question to answer, especially since so few brands are successful at being both memorable and frictionless at the same time. The research shows that at a certain point, you'll have to choose whether to be increasingly frictionless or increasingly memorable. You need to understand when these two go together and when they have to split.
Learn more about your ad choices. Visit megaphone.fm/adchoices

Further episodes of Crack the Customer Code

Further podcasts by Adam and Jeannie

Website of Adam and Jeannie