Podcasts by CRM Rocks
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Directions Review with Andrew Bibby and Malin Martnes from 2023-11-14T00:00
Episode 131: Markus Erlandsson has a discussion with Andrew Bibby and Malin Martnes, or does he? Malin is taking over the episode and is interviewing Markus and Andrew about the Directions for P...
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Security and Governance with Foyin Olajide-Bello from 2023-10-14T00:00
Episode 130: Markus Erlandsson has a discussion with Foyin Olajide-Bello from Avanade about Governance and Security in the Power Platform. Foyin provides her insights with some do’s and do...
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10 Years of CRM Rocks from 2023-09-14T00:00
Episode 129: Markus Erlandsson thanks everyone for the 10 Years and invites a couple of guests to join in the celebration of CRM Rocks.
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2023 Release wave 2 with Benedikt Bergmann from 2023-08-14T00:00
Episode 128: Markus Erlandsson engages in a discussion with Benedikt Bergmann from CRM-Konsulterna about what is new in the 2023 release wave 2. Benedikt provides his insights into what he think...
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PCF in 2023 with Diana Birkelbach from 2023-07-14T00:00
Episode 127: Markus Erlandsson and Heidi Neuhauser engage in a discussion with Diana Birkelbach from Orbis regarding what is new in PCF. Diana provides insights into the evolution of PCFs lately...
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Copilot for Power Platform and D365 with Lisa Crosbie from 2023-06-14T00:00
Episode 126: Markus Erlandsson and Heidi Neuhauser engage in a discussion with Lisa Crosbie from Barhead Solutions regarding the upcoming Copilot for Power Platform and Dynamics 365. Lisa provid...
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Cloud for healthcare with Jim Novak from 2023-05-14T00:00
Episode 125: Markus Erlandsson engages in a discussion with Jim Novak from Microsoft regarding the Cloud for healthcare industry solution. Jim provides insights into its evolution from an accele...
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User Adoption and Learning Methodologies with Asif Rehmani from 2023-04-14T00:00
Episode 124: Markus Erlandsson and Heidi Neuhauser has a chat with Asif Rehmani from VisualSP about user adoption and learning methodologies. Asif starts by explaining what contextual microlearn...
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Best of 2023 Release Wave 1 from 2023-03-15T16:23:41
Episode 123: Markus Erlandsson and Heidi Neuhauser have a chat about news from Microsoft over the coming 6 months. Both go through their best of 2023 release wave https://experience.dynamics.com...
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Portals to Pages with Nick Doelman from 2023-02-14T00:00
Episode 122: Markus Erlandsson has a chat with Nick Doelman from Microsoft about Power Apps Portals to Power Pages, and what the key changes are. Nick starts by summarizing some recent news then...
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Power BI and Dataverse with Scott Sewell from 2023-01-14T00:00
Episode 121: Markus Erlandsson and Heidi Neuhauser have a chat with Scott Sewell from Microsoft about Power BI and Dataverse and how you get them to work together easily. Scott starts by summari...
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State of Dynamics CRM in 2022 from 2022-12-14T00:00
Episode 120: Markus Erlandsson and Heidi Neuhauser have a chat with Jason Gumpert from MS Dynamics World about the state of Dynamics CRM and Power Platform in 2022 where the three of us talk abo...
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Partner Talk with Rick McCutcheon from 2022-11-14T00:00
Episode 119: Markus Erlandsson talks to Rick McCutcheon from Full Contact Selling about Partner Talk. Rick starts by explaining what a good partner is, both to customers and to Microsoft and how...
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DynamicsCon debrief with Molly Fuschel from 2022-10-14T00:00
Episode 118: Markus Erlandsson and Heidi Neuhauser have a chat with Molly Fuschel from Dynamics User Group (DUG) about DynamicsCon live debrief. Molly starts by explaining how she as a community...
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Viva Sales with Chris Cognetta from 2022-09-14T00:00
Episode 117: Markus Erlandsson and Heidi Neuhauser have a chat with Chris Cognetta from congruentX about Viva Sales. Chris starts by explaining the Viva brand as a whole and how Viva Sales join ...
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Best of 2022 Release Wave 2 from 2022-08-18T04:56:29
Episode 116: Markus Erlandsson and Heidi Neuhauser share their best news from the release plan to 2022 release wave 2. Links https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/ ...
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Power CAT with Phil Topness from 2022-07-14T00:00
Episode 114: Markus Erlandsson and Heidi Neuhauser have a chat with Phil Topness from Microsoft about Power CAT. Phil starts with explaining what Power Customer Advisory Team is, and what they d...
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Dataverse vs SharePoint with Michael Roth and Malin Martnes from 2022-06-14T00:00
Episode 114: Markus Erlandsson and Heidi Neuhauser have a chat with Michael Roth and Malin Martnes about Dataverse vs SharePoint as a data source in power apps. Michael starts with how he comes ...
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Custom Pages with Lisa Crosbie from 2022-05-14T00:00
Episode 113: Markus Erlandsson and Heidi Neuhauser have a chat with Lisa Crosbie from Barhead Solutions about custom pages. They discuss what custom pages are, how you can use them and how they ...
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Agile CRM with Neil Benson from 2022-04-14T00:00
Episode 112: Markus Erlandsson talks to Neil Benson from Customery about Agile CRM, where Neil shares how he makes estimates, handles tricky situations reduces fears of changes. He also talks ab...
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Security horror stories with Kylie Kiser from 2022-03-14T00:00
Episode 111: Markus Erlandsson and Heidi Neuhauser have a chat with Kylie Kiser from Hitachi. They discuss what kind of security horror stories all three of them has experienced. Kylie shares th...
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Learning Dynamics with Nancy Tandy from 2022-02-14T00:00
Episode 110: Markus Erlandsson and Heidi Neuhauser have a chat with Nancy Tandy from Microsoft. They discuss learning opportunities on Microsoft Learn, certification process, Learn TV and Chuck ...
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Portals and Progressive web apps with Nick Doelman from 2022-01-14T00:00
Episode 109: Markus Erlandsson and Heidi Neuhauser talks to Nick Doelman from Microsoft about Portals and the last year news for Power Apps Portals. From enablers such as Web API, PCF components...
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Robotic Desktop Automation with Nick Hance from 2021-12-14T00:00
Episode 108: Markus Erlandsson talks to Nick Hance from Reenhanced about Robotic Desktop Automation and RPA, and how you can automate most things that don’t have an API. Nick starts by exp...
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Accessibility with Mike Hartley from 2021-11-14T00:00
Episode 107: Markus Erlandsson talks to Mike Hartley about accessibility and how you can get a bigger audience by considering it. Mike starts by explaining what the term accessibility is and how...
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Catalyst with Helena Fuchs from 2021-10-14T00:00
Episode 106: Markus Erlandsson talks to Helena Fuchs from Microsoft Sweden, about catalyst where Helena starts with explaining what catalyst is as a sales help and how it differs from sure-step....
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Omnichannel with EY Kalman from 2021-09-14T00:00
Episode 105: Markus Erlandsson talks to EY Kalman from ANS Group about Omnichannel, where EY starts with explaining the term omnichannel and what it means for Dynamics, he continues to talk abou...
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Connector Bonanza with Heidi Neuhauser from 2021-08-14T00:00
Episode 104: Markus Erlandsson talks to Heidi Neuhauser from Reenhanced about Power Automate Connector Bonanza, about the fact that we have now passed 500 connectors and what a milestone that is...
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Portal Zero to Hero with Ulrikke Akerbæk from 2021-07-14T00:00
Episode 103: Markus Erlandsson talks to Ulrikke Akerbæk from Skill AS about Portals and the training program called Portal Zero to Portal Hero. Ulrikke starts by explaining how she joined the Po...
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Customer Insights with Julian Sharp from 2021-06-14T00:00
Episode 102: Markus Erlandsson talks to Julian Sharp from Ready 365 about Customer Insights and how you can use the application to get insights about your customers. Julian starts by explaining ...
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Project Operations with Antti Pajunen from 2021-05-14T00:00
Episode 101: Markus Erlandsson talks to Antti Pajunen from Forward Forever about Project Operations and how this new application is a new platform play from Microsoft on the power platform. Antt...
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Power Virtual Agent with Emma D’Arcy from 2021-04-14T00:00
Episode 100: Markus Erlandsson talks to Emma D’Arcy from Hitachi Solutions about Power Virtual Agent and what the newest member of the Power Platform family can do. Emma starts by talking ...
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Banking Accelerator with Guro Faller from 2021-03-14T00:00
Episode 99: Markus Erlandsson talks to Guro Faller about Banking Accelerator and what that accelerator contains. Guro starts by talking about why the accelerator program exists and what benefits...
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2021 Release Wave 1 from 2021-02-14T00:00
Episode 98: Markus Erlandsson talks about his favourite parts of 2021 Release wave 1, within the application that he spends most of his time. First its Power apps, and then its Sales, Customer S...
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Human Resource with Malin Martnes from 2021-01-14T00:00
Episode 97: Markus Erlandsson talks to Malin Martnes from KnowIt about Human Resource and how the old Talent has transformed in Human Resource. Malin starts by explaining how she fell in love wi...
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State of Dynamics CRM in 2020 with Jukka Niiranen from 2020-12-14T00:00
Episode 96: Markus Erlandsson talks to Jukka Nirranen from Forward Forever about the current state of Dynamics CRM in 2020 and what highlights that has happened in the last three years. Jukka st...
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Center of Excellence with Mark Smith from 2020-11-14T00:00
Episode 95: Markus Erlandsson talks to Mark Smith about Center of Excellence kit for Power Platform. Mark is also known as nz365guy starts by talking about what you do when you have gotten your ...
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PowerApps and Teams with Shane Young from 2020-10-14T00:00:32
Episode 94: Markus Erlandsson talks to Shane Young from PowerApps911 about PowerApps with Teams and what the new Project Oakdale is. Shane starts by talking about how he got started on YouTube a...
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Best of 2020 Release Wave 2 with Dian Taylor from 2020-09-14T00:00:19
Episode 93: Markus Erlandsson talks to Dian Taylor from RSM about the upcoming 2020 release wave 2. Dian starts with talking about news in Field Service, then continues to Power Plattform, Sales...
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PCF in 2020 with Scott Durow from 2020-08-14T00:00:10
Episode 92: Markus Erlandsson talks to Scott Durow from Develop1 about PowerApps Component Framework and how it has developed into what is today in 2020. Scott explains what types of Components ...
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Dynamics Marketing, Social Media&Power Automate with Amey Holden from 2020-07-14T00:00
Episode 91: Markus Erlandsson talks to Amey Holden from DXC Technology about and her solution to use Power Automate to get Social media information back into Dynamics Marketing. Amey begins with...
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AI on the Power Platform with Sheila Shahpari from 2020-06-14T00:00
Episode 89: Markus Erlandsson talks to Sheila Shahpari from Paritta Group about AI on the Power Platform and how she uses AI in her daily work to improve the customer experience. Sheila starts w...
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Customer acquisition with Timothy Spell from 2020-05-14T00:00
Episode 89: Markus Erlandsson talks to Timothy Spell from OpenWater about customer acquisition and how they seek new customers, in past as well as under quarantine. Tim explains how they have us...
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Early Bound Generator Vs Latebound Constants Generator with Daryl LaBar and Jonas Rapp from 2020-04-14T00:00
Episode 88: Markus Erlandsson talks to Daryl LaBar from Gap Integrity and Jonas Rapp from CRM-Konsulterna about Early Bound Generator Vs Latebound Constants Generator where Jonas and Daryl battl...
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Best of 2020 Release Wave 1 with Gustaf Westerlund from 2020-03-14T00:00
Episode 87: Markus Erlandsson talks to Gustaf Westerlund about 2020 Release wave 1 where Gustaf takes us through his best of list on the new things that are coming Team Member restrictions enfor...
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Power Apps Portals with Nick Doelman from 2020-02-14T00:00:53
Markus Erlandsson talks to Nick Doelman about Power Apps Portals and how they are evolving. Nick starts with explaining a bit of the recent history from Adx Portals to Dynamics Portals to the ne...
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Building an ISV with John Gravely from 2020-01-14T00:00
Markus Erlandsson talks to John Gravely from SalesSpark about how John has managed to build and sell two international ISVs and now has started his third. John explains what he thinks is importa...
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Digital transformation success with Guus Krabbenborg from 2019-12-15T00:00
Episode 84: Markus Erlandsson talks to Guus Krabbenborg from Dynamics and More about Digital Transformation and what a makes a digital transformation project successful. Guus start with explaini...
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Dynamics Marketing with Guro Faller from 2019-11-14T00:00
Episode 83: Markus Erlandsson talks to Guro Faller from Avanade about Dynamics 365 Marketing where Guro explains the capabilities and the features of the application. Guro talks about Customer j...
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Dynamics got Talent with Rachel Profitt from 2019-10-14T00:00:15
Episode 82: Markus Erlandsson talks to Rachel Profitt from RSM about Dynamics 365 Talent and how you can use it. Rachel starts with explaining what the three areas: Attract, Onboarding and Core ...
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Premier Field Engineer with Furqan Ali from 2019-09-14T00:00:25
Episode 81: Markus Erlandsson talks to Furqan Ali from Microsoft about Premier Field Engineers. Furqan starts with explaining what Premier Field Engineers (PFE) do and why Microsoft offers this ...
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Exploring Project Service Automation with Dian Taylor from 2019-08-14T00:00:16
Episode 80: Markus Erlandsson talks to Dian Taylor from RSM about Project Service Automation and what the functionality is. Dian starts with explaining what PSA can do and how to use it, she the...
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Forms Pro with Megan V Walker from 2019-07-14T00:00
Episode 79: Markus Erlandsson talks to Megan V Walker about Forms Pro and the difference between Forms and Forms Pro. Megan starts with explaining how you can use Forms Pro now that it’s based o...
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Customer Service Insights with Tessa Kloster from 2019-06-14T00:00:21
Episode 78: Markus Erlandsson talks to Tessa Kloster from Microsoft, Tessa starts by explaining what the product does on a high level, then continue to describe what AI-driven topic clustering i...
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Special episode: ClickLearn with Joachim Schiermacher from 2019-05-28T00:00:14
Special Episode: Markus Erlandsson talks to Joachim Schiermacher from ClickLearn about how to use ClickLearn. Joachim describes what the product does and how ClickLearn themselves uses it and wh...
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Becoming a Power Platform Solution Builder with Rory Neary from 2019-05-14T00:00:56
Episode 77: Markus Erlandsson talks to Rory Neary from DataSpinners about how to become a Power Platform Solution Builder. Rory explains his view on what a Power Platform Solution Builder or a C...
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Attract new talent with Leon Tribe from 2019-04-24T00:00:51
Episode 76: Markus Erlandsson talks to Leon Tribe from PowerObjects about how to attract new talent. Leon starts with his journey into the company and what he considers when growing a team for t...
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April ’19 Release Notes with Gustaf Westerlund, Sara Lagerquist and Martin Burman from 2019-04-07T19:44:57
Episode 75: Markus Erlandsson talks to Gustaf Westerlund, Sara Lagerquist and Martin Burman all from CRM Konsulterna about some of the highlights from the April ’19 release notes. While at...
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Dynamics 365 Integration Flows with Ted Ohlsson from 2019-03-14T00:00:57
Episode 74: Markus Erlandsson talks to Ted Ohlsson from DXC about Dynamics 365 Integration Flows. Where Ted starts with explaining how Common Data Service fits into Data Connectors and Integrati...
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Dynamics 365 AI with Nick Fratello from 2019-02-14T22:22:32
Episode 73: Markus Erlandsson talks to Nick Fratello from Microsoft about Dynamics 365 AI. Where Nick explains what Ai within Dynamics 365 is and how you can use AI to work smarter. Nick goes th...
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Universal Resource Scheduling with Sara Lagerquist from 2019-01-14T00:00:59
Episode 72: Markus Erlandsson talks to Sara Lagerquist from Innofactor about Universal Resource Scheduling. Where Sara explains what Universal Resource Schedule is and how you can use it to sche...
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AppSource with Kirsten Edmondson Wolfe from 2018-12-14T00:00:34
Episode 71: Markus Erlandsson talks to Kirsten Edmondson Wolfe from Microsoft about AppSource. Kirsten explains what AppSource is and what the difference is from its predecessors. She conti...
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Portals with Chris Mahanes from 2018-11-14T00:00:55
Episode 70: Markus Erlandsson talks to Chris Mahanes from Provance about portals. Chris explains what a portal is and that you probably already pay for one. He continues to talk about why should...
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Custom Control Framework with Chris Huntingford from 2018-10-14T00:00:29
Episode 69: Markus Erlandsson talks to Chris Huntingford from Hitachi Solutions about the Custom Control Framework. Chris explains what this control framework is, and where you can find them and...
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Power Platform with Steve Mordue from 2018-09-14T00:00:10
Episode 68: Markus Erlandsson talks to Steve Mordue from Forceworks about the Microsoft Power Platform. Steve starts by explaining what the Power Platform is and how it includes the Common Data ...
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Who is Markus with Gustaf Westerlund from 2018-08-19T19:44:48
Episode 67: Gustaf Westerlund talks to Markus Erlandsson from Dynavigate about Who is your host Markus Erlandsson. Gustaf starts by asking about who Markus is and how he got started in CRM. Some...
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Development, Debugging and Deployment with Jonas Rapp from 2018-08-03T20:13:14
Episode 66: Markus Erlandsson talks to Jonas Rapp from Avanade about how you can upgrade your development. Jonas starts with explaining how you can work with webresources to show to version cont...
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Special Episode: Nimble Evolves to The Simple CRM for Office&Dynamics 365 from 2018-07-15T20:03:58
Markus Erlandsson talks to Jon Ferarra from Nimble about Nimble Evolves to The Simple CRM for Office & Dynamics 365 Bio: Jon Ferrara is a serial CRM and Relationship Management entrepreneur ...
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Unified Interface with Scott Durow from 2018-06-25T19:02:55
Episode 65: Markus Erlandsson talks to Scott Durow from Develop 1, about what the Unified Interface is and what the news is there. How you can get to it and how to use it in the best way. Bio: ...
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Social Selling with Rick McCutcheon from 2018-05-29T06:44:54
Episode 64: Markus Erlandsson talks to Rick McCutcheon from Full Contact Selling about how to work with Social Selling, how to think about your content and what message you are trying to convey....
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Dynamics 365 Spring Release 2018 with Jukka Niiranen from 2018-04-14T00:00:42
Episode 63: Markus Erlandsson talks to Jukka Niiranen from Elisa about Dynamics 365 Spring Release 2018. Jukka explains what the new Business Application Platform is all about and how it is base...
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Flow vs Workflow with Britta Rekstad from 2018-03-24T21:57:25
Episode 62: Markus Erlandsson talks to Britta Rekstad from MacGyverCRM. Britta explains the pros and cons with both Flow and Workflow, where each can fit and where you might not use them and in ...
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Code Reviewing and Refactoring with Daryl LaBar from 2018-02-14T00:00:13
Episode 61: Markus Erlandsson talks to Daryl LaBar from PowerObjects about Code Reviewing and Refactoring. Daryl explains what a code review is, why you should do it what the benefits are and ho...
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Digital Transformation and Change with Maria Nordh from 2018-01-14T01:00:32
Episode 60: Markus Erlandsson talks to Maria Nordh from Acando about Digital Transformation and change. Maria starts with explaining what the therms mean and why you need to start. She describes...
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User groups online and xRMVirtual with Julie Yack from 2017-12-14T00:00:14
Episode 59: Markus Erlandsson talks to Julie Yack from Colorado Technology Consultants about User groups online and xRMVirtual and what they can provide. Julie talks about how xRMVirtual started...
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Workflow and Business Process Flow with Sara Airgood from 2017-11-14T01:00:17
Episode 58: Markus Erlandsson talks to Sara Airgood from Digital Management about Worklow and Business Process Flow and how they can be combined to increase your productivity. Sara starts with t...
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Building FetchXML Builder with Jonas Rapp from 2017-10-14T01:00:32
Episode 57: Markus Erlandsson talks to Jonas Rapp from Innofactor about Building FetchXML Builder and how you can use it for your own benefits. Jonas starts with describing what XrmToolBox is an...
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GDPR and CRM with Mohamed Mostafa from 2017-09-14T01:00:12
Episode 56: Markus Erlandsson talks to Mohamed Mostafa from TechLabs about General Data Protection Regulation (GDPR) and how that can impact Dynamics CRM. The discussion starts with Mohamed des...
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Making CRM for the users with Jon Ferrara from 2017-08-18T20:46:31
Episode 55: Markus Erlandsson talks to Jon Ferrara from Nimble about making CRM for the users, the discussion starts with how CRMs started and how to get usability and usage. Jon continues to di...
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Relationship sales with Brian Galicia from 2017-06-13T23:00:25
Episode 54: Markus Erlandsson talks to Brian Galicia from Microsoft about Relationship sales and how that fit together with Dynamics 365 and LinkedIn, the discussion starts by Brian explaining w...
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Field Service with Ben Vollmer from 2017-05-20T01:43:25
Episode 53: Markus Erlandsson talks to Ben Vollmer from Microsoft about Dynamics 365 for Field Service, Ben explains how to get started with Field Service as a consultant and as a customer, he c...
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KPI and Analytics with Power BI with Ulrik Carlsson from 2017-04-21T18:11:48
Episode 52: Markus Erlandsson talks to Ulrik Calrsson (CRMChartGuy) from Elev8 Solutions about KPI and Analytics with Power BI, the conversation starts with what is the “power” on Po...
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CRM and Machine Learning with Stefano Tempesta from 2017-03-14T00:00:38
Episode 51: Markus Erlandsson talks to Stefano Tempesta from EF, Education First about ranking opportunities in CRM with Azure Machine Learning (ML). EF gets 15 000 inquiries a day and they want...
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The State of Dynamics 365 Sales in 2017 with Jukka Niiranen from 2017-02-14T00:00:46
Episode 50: Markus Erlandsson talks to Jukka Niiranen from Digital Illustrated about The State of Dynamics 365 Sales in 2017. The discussion starts with what is happening with the term CRM and h...
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Get User Adoption Going with Gretchen Opferkew from 2017-01-25T22:32:35
Episode 49: Markus Erlandsson talks to Gretchen Opferkew from PowerObjects HCL about how to get your user adoption going. Bio: Gretchen Opferkew is the Director of Education at PowerObjects HCL ...
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Soap to Web Api with Jason Lattimer from 2016-12-02T20:24:34
Episode 48: Markus Erlandsson talks to Jason Lattimer from PowerObjects about moving from Soap to Web Api, using his tool Crm Rest Builder and other ways of. Bio: Jason Lattimer is a 4 time Micr...
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Develop for Dynamics 365 with George Doubinski from 2016-11-14T20:01:16
Episode 47 were Markus Erlandsson talks to George Doubinski about how to develop for Dynamics 365 and what is new. They are going all over the place and talks about everything from Fields Servic...
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Dynamics 365 First View with Philip Verlinden from 2016-10-25T21:31:56
Episode 46 where Markus Erlandsson talks to Philip Verlinden from Microsoft Consulting Services about the new Dynamics 365, and what he is excited about. He works at Microsoft but here he gives ...
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Certified for CRM with Andre Margono from 2016-09-14T21:19:19
Episode 45: Markus Erlandsson talks to Andre Margono from Barhead Solutions. How do I get Certified? Who can get Certified? Why should I get Certified? All questions are answered here! Bio Andre...
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Tools for productivity from 2016-08-31T22:15:42
Episode 44: Markus Erlandsson talks about tools to improve your productivity when developing for and administrating your Dynamics CRM organization Links: Software Development Kit for Microsoft D...
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Tips and tricks for a CRM admin with Stephane Dorrekens from 2016-07-13T23:00:24
Episode 43: Markus Erlandsson talks to Stephane Dorrekens from Nerea about how you admin your Dynmics CRM System. Keep it running at full speed and with good data quality Links: Data Performance...
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What’s new in Dynamics CRM 2016 and Update 1 with Gretchen Opferkew and Alex Fagundes from 2016-06-27T20:14:57
Episode 42 where Markus Erlandsson talks to Gretchen Opferkew and Alex Fagundes from powerobjects about what’s new in Dynamics CRM 2016 and Update 1. Gretchen talks about learning paths an...
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Designing Portal with Steve Webb from 2016-05-28T18:12:33
Episode 41 where Markus Erlandsson talks to Steve Webb from The Portal Connector and pavliks.com about the process of designing and creating a portal. What gets user acceptance happen. How to ge...
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The Value of Marketing inside Dynamics CRM with Kristie Bylos from 2016-04-28T23:24:27
Episode 40 where Markus Erlandsson talks to Kristie Bylos from ClickDimensions about the value of marketing inside Dynamics CRM. Kristie talks about what the integrated story is with Dynamics CR...
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More mobile CRM with Ivan Stano from 2016-03-14T21:34:39
Episode 39 where Markus Erlandsson talks to Ivan Stano from Resco about their purchase of CWR Mobility and what you can expect from them in the future Links: Ivans mail Resco acquires CWR mobile...
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E-commerce, digital marketing and CRM with Therese Reuterswärd from 2016-02-14T12:32:11
Episode 38 where Markus Erlandsson talks to Therese Reuterswärd from Nespresso about e-commerce, digital marketing and how that relates to CRM. How to get started and whats important, Therese ge...
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Develop for CRM with Mitch Milam from 2016-01-19T20:31:23
Episode 37 where Markus Erlandsson talks to Mitch Milam from xRM Coaches about how to develop for CRM. What is important and how to get started, as well as talking about tools to help you. Links...
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Top 10 tips for successfully implement CRM with Gustaf Westerlund from 2015-12-19T22:28:43
Episode 36, Markus talks to Gustaf Westerlund on how you implement CRM. Gustaf gives his top 10 tips on how to be successful. Links: Gustafs blog post CRM UG webinar CRM UG Congress
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Being an Entrepreneur with Therese Lorentzon from 2015-11-16T22:07:26
Episode 35: Markus Erlandsson talks to Therése Lorentzon about being an Entrepreneur and how you think about customers. What is your customer focus and how do you keep the balance when everythin...
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CRM Conference with John Verdon and Christy Spokely from 2015-10-28T22:11:30
Episode 34: Markus Erlandsson talks to John Verdon and Christy Spokely from Extreme CRM about CRM Conference. The discussion starts with why I should go to a conference and continues with what I...
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State of Dynamics CRM in 2015 with Jukka Niiranen from 2015-10-12T19:48:25
Episode 33: Markus Erlandsson talks to Jukka Niiranen from Digital Illustrated about the state of Dynamics CRM in 2015. Starting with looking backwards on all that happened. Then looking into th...
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TypeScript and JavaScript with David Berry from 2015-09-14T18:19:25
Episode 32: Markus Erlandsson talks to David Berry about TypeScript, JavaScript and the new WEB API in Dynamics CRM. David explains why you should use TS and what the benefits are. Links: http:/...
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CRM UG with Tony Stein from 2015-08-14T19:40:50
Episode 31: Markus Erlandsson talks to Tony Stein from CRM UG about User Groups. What do I gain from attending? And more. Links: http://www.crmug.com http://www.crmug.com/engage/volunteer
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Being a CRM consutant with Salim Adamon from 2015-07-14T17:52:53
Episode 30: Markus Erlandsson talks to Salim Adamon about Being a CRM consultant. Salim talks about what’s important and how to get there. Links: Salims Blog
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Coaching CRM with Rick McCutcheon from 2015-06-14T19:53:07
Episode 29: Markus Erlandsson talks to Rick McCutcheon about Coaching in CRM. What is coaching? How can I use it to implement my CRM or revitalize my CRM efforts? Rick explains and talks about w...
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Building a Brand with Jens Almgren from 2015-05-18T06:16:18
Episode 29: How do I build a brand? Does it make any difference if it’s a personal brand just about me or a business brand for my company? Jens Almgren comes on the show to sort things out...
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Email Marketing from 2015-04-09T06:29:59
Episode 27: Markus Erlandsson talks to Lars Nilsson from Apsis about Email Marketing. The discussion goes from How to get started, to what is important, and what pitfalls to avoid. Email Marketi...
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Modelling Security in Dynamics CRM from 2015-03-16T21:31:57
Episode 26: Markus Erlandsson talks to Elaiza Benitez from Myriad IT about Modelling Security in Dynamics CRM. What are all the options and what can you do your self? Elizas vlogg explaining Hie...
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Developing Plugins in Dynamics CRM from 2015-01-18T23:00:14
Episode 25: Markus Erlandsson talks to Jonas Rapp from Cinteros about developing plugins in Dynamics CRM. Where you start. How the execution pipeline works. What pipeline stages you have to choo...
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Marketing in Dynamics CRM from 2014-12-22T23:10:32
Episode 24: Markus Erlandsson talks to Brad Burks about Marketing in Dynamics CRM. The conversation starts with the size of the marketing teams, then goes to what’s the purporse of marketi...
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Who is the Customer? from 2014-11-30T23:01:22
Episode 23: Markus Erlandsson talks to Jukka Niiranen about Who is the Customer? The conversation starts with the lifecycle perspective and who could be your customer, who are your customer and ...
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What’s new in Dynamics CRM 2015 from 2014-10-14T19:39:39
Episode 22: Markus Erlandsson talks to Gretchen Opferkew and Tad Thompson from PowerObjects about new in Dynamics CRM 2015. The discussion starts with what Gretchen and Tad are looking forward t...
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You Don’t Need a CRM from 2014-09-23T18:55:32
Episode 21: Markus Erlandsson talks to Sunny Paris from You Don’t Need a CRM. The discussion starts with what it is and how to get started with this Lead Management system. Links: Sunny Pa...
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CRM Gamified from 2014-09-10T20:15:15
Episode 20: Markus Erlandsson talks to Pablo Peralta from CRM Gamified about gamification inside Dynamics CRM. The discussion starts with a leaderboard product called Hurrah. Then the talk about...
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Platform Aspects of Dynamics Marketing from 2014-07-19T18:31:25
The final episode of the Dynamics Marketing series where Markus talks to Christian Abeln about Platform Aspects of Dynamics Marketing
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Analytics and Reporting in Dynamics Marketing from 2014-07-14T19:44:38
Markus talks to Christian Abeln about Analytics and Reporting in Dynamics Marketing
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Integration with CRM from Dynamics Marketing from 2014-07-10T20:03:34
Markus continues the Dynamic Marketing mini series with Christian Abeln, where they talk about integrating to Dynamics Marketing
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Lead scoring and management in Dynamics Marketing from 2014-07-06T07:11:07
Markus Talks to Christian Abeln a Senior Program Manager at Microsoft about Lead scoring and management in Dynamics Marketing
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Lead Nurturing in Dynamics Marketing from 2014-07-03T19:36:17
Markus and Christian Abeln continues the Dynamics Marketing journey with Lead Nurturing
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Dynamics Marketing Overview from 2014-06-29T13:23:10
Markus Erlandsson talks to Senior Program Manager at Microsoft in Denmark, Christian Abeln about the new product Dynamics Marketing. Links: http://adoptionmeasurements.codeplex.com
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Continuous Improvement in CRM from 2014-06-17T20:33:45
Markus talks to Julie Yack about Countinuous Improvments and how you get started in CRM Links: http://www.ineta.org/ http://www.xrmvirtual.com/
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Business Process Flows in CRM 2013 from 2014-03-23T20:31:29
Marks talks to Carsten Groth about Bussiness Process Flows inside Dynamics CRM 2013, what to do and what not to do. Links: Carsten’s blog http://bpfhelper.codeplex.com/
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Leaky Funnel from 2014-03-01T13:42:53
Markus talks to CRM Coach Siska Bossuyt about the concept of The Leaky Funnel Links: Siska Bussoyt on LinkedIn
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ISV North52 from 2014-02-25T20:29:15
While still in Barcelona, Markus talks to John Grace from North 52 about their Formula Manager for Dynamics CRM. Links: http://www.north52.com/
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ISV InsideView from 2014-02-22T23:45:14
Markus talks to Stefan Burak from InsideView about their product for Dynamics CRM Links: http://www.insideview.com/
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ISV Wavextend from 2014-02-20T20:11:03
Markus talks to Duco Boer from Wavextend about their producs for Dynamics CRM. Links: http://wavextend.com/en
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ISV Steer Cource from 2014-02-16T09:47:45
While at eXtremeCRM in Barcelona Markus talks to ISV Steer about their product Steer Cource Links http://www.steer.no/
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Dynamics CRM vs SalesForce.com from 2014-02-02T19:53:44
Episode 6: Markus Erlandsson talks to Leon Tribe about Dynamics CRM vs SalesForce.com. The discussion goes through Strategic, Technical, Mobile and Social angles. Links Salesforce: The Unloved C...
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Community Resources from 2013-12-28T10:00:35
Episode 5: Markus Erlandsson talks to Donna Edwards about community resources, the discussion goes through a list of sites that comprises the CRM Community. Link List MS CRM Team Blog, Community...
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JavaScript in Dynamics CRM from 2013-12-08T06:53:08
Episode 4: Markus Erlandsson talks to Mitch Milam about developing JavaScript for Dynamics CRM. The Discussion stats with what’s new in CRM 2013, then moves on to how do you get started if...
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Mobile CRM from 2013-11-16T23:47:49
Markus Erlandsson talks to Ivan Stano from Resco about Mobile CRM and the new features from Microsoft and Resco http://www.resco.net/mobilecrm
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CRM 2013 User Interface changes from 2013-10-17T04:58:32
Episode 2: Markus Erlandsson talks with Jukka Niiranen about user interface changes. The discussion moves on to the new processes types Business Process flows and Actions, to then discuss the ne...
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Tool support in Dynamics CRM from 2013-09-12T21:07:03
Episode 1: Markus Erlandsson talks to Gustaf Westerlund from CRM-Konsulterna about the existing and lacking tool support from Microsoft.
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