Podcasts by Customer Strategy Podcast

Episode 14: Maranda Dziekonski from 2023-12-14T10:30:40.390410

In this episode of the Customer Strategy Podcast, I'm talking with Maranda Dziekonski, the VP of Customer Success and People Operations for Swiftly. 

With everything that is going on right...

Episode 18: Shreesha Ramdas from 2023-12-14T10:30:40.374143

In this episode of the Customer Strategy Podcast, I'm talking with Shreesha Ramdas who is the co-founder of Strikedeck, which is now a Medallia company and ...

Episode 21: Dana Soza from 2023-12-14T10:30:40.360892

In this episode of the Customer Strategy Podcast, I'm talking with Dana Soza who is the founder and CEO of customereverything.com.

Dana has just released an e-book called How To Land & Suc...

Episode 23: Wayne McCulloch - The 7 Pillars of Customer Success from 2023-12-14T10:30:40.352022

In this episode of the Customer Strategy Podcast, I'm talking with Wayne McCulloch who is the author of the brand new book: The 7 Pillars of Customer Success.

This book is a blueprint for ...

Episode 27: Kirt Manecke - Smile, Sell More With Amazing Customer Service from 2021-08-30T07:00

In this episode of the Customer Strategy Podcast, I'm talking with Kirt Manecke.

Kirt is the author of the best-selling book SMILE Sell More With Amazing Customer Service.

We had an ...

Episode 26: Sri Ganesan - Founder and CEO of Rocketlane from 2021-08-23T07:00

In this episode of the Customer Strategy Podcast, I'm talking with Sri Ganesan, Founder, and CEO of Rocketlane.

Rocketlane helps businesses accelerate customer time to value by delivering ...

Episode 25: Gil Baumgarten - CEO of Segment Wealth Management from 2021-08-16T16:10:55

In this episode of the Customer Strategy Podcast, I'm talking with Gil Baumgarten, founder, and CEO of Segment Wealth Management.

Gil built a billion-dollar advisory firm in less than 10 y...

Episode 24: Howard Tiersky - Winning Digital Customers, The Antidote To Irrelevance from 2021-05-31T21:55:52

In this episode of the Customer Strategy Podcast, I'm talking with Howard Tiersky, author of the Wall Street Journal Bestseller: Winning Digital Customers, The Antidote To Irrelevance.

How...

Episode 22: Donna Weber - Onboarding Matters from 2021-04-22T00:47:18

In this episode of the Customer Strategy Podcast, I'm talking with Donna Weber who is a customer onboarding expert and the author of the book Onboarding Matters: How Successful Companies Transfo...

Episode 20: Matt Barnett from 2020-12-17T19:08:51

In this episode of the Customer Strategy Podcast, I'm talking with Matt Barnett, Founder, and CEO of Bonjoro.

Bonjoro is a personalized video messaging service that can be used at specific...

Episode 19: Ruben Rabago and Greg Rose from 2020-11-20T23:20:46

In this episode of the Customer Strategy Podcast, I'm talking with Ruben Rabago, Chief Customer Officer (CCO) at Intellum, and Greg Rose, Chief Experience Officer (CXO) at Intellum.

Intell...

Episode 17: Alex Katzman from 2020-09-28T22:30:36

In this episode of the Customer Strategy Podcast, I'm talking with Alex Katzman, the chief growth officer at Enervee.

Alex and I talk about how to develop a joint roadmap that's aligned be...

Episode 16: Sara Bochino from 2020-06-16T14:42:37

In this episode of the Customer Strategy Podcast, I'm talking with Sara Bochino, Director of Customer Success at Integrate. 

Sarah and I got into an interesting conversation around how to ...

Episode 15: Jennifer Chiang from 2020-04-21T02:06:42

In this episode of the Customer Strategy Podcast, I'm talking with Jennifer Chiang. Jennifer is the Director of Customer success at Yup.

Jennifer and I got into an interesting conversation...

Episode 13: Jake Jorgovan from 2020-03-22T21:00:05

In this episode of the Customer Strategy Podcast, I'm talking with Jake Jorgovan. Jake is the founder and CEO of Content Allies, a firm that specializes in helping industry experts and consultan...

Episode 11: Kelley Turner from 2020-02-24T16:34:53

In this episode of the Customer Strategy Podcast, I'm talking with Kelley Turner, the VP of customer success at Upland Kapost.

Kelly and I got into a really interesting conversation around...

Episode 9: Brett Andersen from 2020-01-26T22:16:36

In this episode of the Customer Strategy Podcast, I talk with Brett Andersen, the VP of Client Success at Degreed, a learning experience platform on a mission to 'Jailbreak the Degree’.

Br...

Episode 8: Nils Vinje from 2020-01-20T01:01:03

This episode of the Customer Strategy Podcast is a special one.

I'm the guest on the show and I'm interviewed by my good friend Jake Jorgovan, who is the founder and CEO of a company calle...

Ep7: Joe Schmitt from 2020-01-12T19:34:56

In this episode of the Customer Strategy Podcast, I talk with Joe Schmitt, the vice president of customer success at Upkeep Maintenance Management.

Joe and I got into a really interesting ...

Ep4: Coleen Bachi from 2019-11-25T04:15:03

In this episode of the Customer Strategy Podcast, I talk with Coleen Bachi, the Customer Success Lead at Hotjar.

Coleen and I had a fascinating conversation around prioritization. 

H...

Scalable customer education with Angela Carmack from 2019-10-30T22:35:17

In this episode of the Customer Strategy Podcast, I'm talking with Angela Carmack, Director of Customer Success at Journeyfront.

Journeyfront uses hiring data and machine learning to ...

Improving customer success with John Bosch. from 2019-10-30T22:35:06

In this episode of the Customer Strategy Podcast, I'm talking with John Bosch, Director of customer success at HqO.

John and I get into a lot of really interesting topics because what he's...

What Is Customer Strategy And Why You Need One For Your Business. from 2019-10-24T18:53:09

In this episode of the Customer Strategy Podcast, I talk about what customer strategy is and why it’s important to have one for your business.

Deep down, we all want to be led. We wan...