How to Lead with Transparency and Communication|Jordan Boesch (7shifts CEO)|DH097 - a podcast by Shawn Walchef

7shifts CEO Jordan Boesch faced every peer's nightmare in the spring of 2020 when he had to relieve dozens of beloved team members of their duties.
Everybody wants the dollar signs and status associated with being a CEO. But nobody wants to be a chiefexecutive officer when it’s time to furlough 40 employees.

“We had to tell the company that we had to lay off 40 people,” remembers Jordan Boesch on this episode of the Digital Hospitality podcast. 

Watch or listen to this Digital Hospitality interview with 7shifts CEO Jordan Boesch and let us know what you learned or liked from the conversation.The hospitality industry is rebuilding so it's a great time for restaurant owners and operators to improve their employee management systems.

7shifts promises to help restaurant management improve long-term performance and profitability with a data-driven digital approach to its labor management platform.• Learn more about 7shifts at: https://www.7shifts.com/about

• Book Jordan Boesch (CEO/founder) for a Speaking Engagement at: https://www.7shifts.com/jordan-boesch• Visit https://calibbq.media/podcast-episodes for more interviews and articles.

Email the Cali BBQ Media team at podcast@calibbq.media https://youtu.be/h3JA2um7B3o



 Company Culture of Transparency, Honesty, Feedback —
Overcome with sorrow, there was no way to right the wrongs of how the pandemic decimated Jordan Boesch's technology company built for helping restaurants with their scheduling.

With major roster cuts made at a moment’s notice, one would expect employees – both furloughed and retained – to be heated.However, after the cuts, Jordan’s phone began blowing up not with rage, threats or venting, but actual praise and gratitude.

 “The outpour from not only existing staff,” Jordan discussed on Digital Hospitality, “but staff that were furloughed, to me personally, was just like, ‘Hey, Jordan, totally understand. I'd love to come back as soon as you guys will have me back.’"So many people were like, ‘Hey, I'll wait. I don't I don't care that I was furloughed, I want back in the company.’ We got a lot of messages and support from existing employees that said, ‘You guys handled that better than any company that would have ever handled the situation.”
By creating a culture at 7shifts built off of transparency, honesty, feedback and betterment, Jordan Boesch's team trusted that the tough decision was made with love and reflected reality.



This is because it was. 
How to Attract the Best Talent —While Jordan Boesch was still surprised at how well his staff responded to the difficult decision he chose to make, he felt his unlikely situation and even more unlikely outcome was a sharing moment to help others.

Shortly after the furloughs, the tech CEO published a Medium article about how to handle layoffs due to the COVID pandemic. Check out the detailed 7shifts strategy document for layoffs that was shared by Jordan at:  https://docs.google.com/document/d/1OV_G0CDS_fGCZFBpJWttVYO7LrRdxdJAwxxGtn0XDQE/Not only did sharing his thoughts and strategy help his peers in need during a tough time, it attracted talent to his network by putting out his perspective.

“It's a good mechanism to attract what you want to attract,” Jordan noticed on the response from his Medium post. “If you want to attract the best software engineers to your company, you open source. [In this case] I also wanted to attract other CEOs that I can collaborate with and that I can learn from at the same time. It's a mechanism to attract great people that you can continue to learn from.”

 7shifts gets $21.5 million investment from EHI —
Enlightened Hospitality Investments (EHI) growth equity fund, managed by influential restaurateur Danny Meyer, invested $21.5 million in 7shifts during a Series B funding round, joining other investors. Danny Meyer is CEO of Union Square Hospitality Group which uses 7shifts at its bars,

Further episodes of Digital Hospitality: A Cali BBQ Media Podcast

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