Creating Loyal Customers By Curating Experiences with Adrian Brady-Cesana - a podcast by Deborah Coviello

from 2021-02-22T10:00

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Today on the Drop In CEO podcast, Adrian Brady-Cesana shares the types of building blocks you need to build a customer experience team from scratch. Join Deborah and Adrian as they discuss creating a customer experience playbook, the four buckets of growing and scaling teams, and why long term customer loyalty should be prioritized over new revenue.


Adrian Brady-Cesana has been working in Customer Experience and Service, Sales, Marketing and Operations Management and Consulting for 15+ years. Adrian has developed an in-depth understanding and appreciation for what it takes to succeed in startup and growth phase businesses as well as the importance of understanding the power of building a cohesive team focused on people, process and product to achieve scale.


You can connect with Adrian in the following ways:



  1. Click here for CXC Facebook

  2. Click here for CXC Instagram

  3. Click here for CXC Twitter

  4. Click here for CXC LinkedIn

  5. Click here for Adrian's LinkedIn Profile


 


 


When I began the Drop in CEO Podcast, I knew that the best advice we could ever receive was from people who had been there. Now that we're over 80 episodes in, I thought it was time to pool some of the best advice into a collection that you could use to elevate your leadership and start putting humans first. You can download the full guide here: https://bit.ly/humancentrichero

See omnystudio.com/listener for privacy information.

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