Having a Positive Customer Experience - a podcast by Martin Lindeskog
from 2019-01-05T08:21:11
I miss the general, high level of customer service from my time in the United States of America. In this episode I will talk about the development of customer service to an experience, and how we could be approached by customer experience ambassadors in the future. I start out with sharing experiences from an after work gathering with a couple of friends. As you know, gather(ing) is one my three words for 2019.
As a new media advisor I want to give potential clients the idea that you start out with content as the king, and then move on with the context as the queen (of the chess game / your social media activities). I am for a constitutional republic, so I had to add a president to the mix. The president of the organization, should have a two-way communication plan in place. He or she should be present 24/7 through representatives of the brand / company / organization.
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Content - King
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Context - Queen
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Communication - President
Show notes:
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Texas State of Mind, Austin Amber Lager, by Brutal Brewing - Instagram
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Why Growth Mindset is the New Roadmap that Leverage Hotel Performance and Customer Experience - Are Morch
Episode 61 (12 minutes) was recorded on January 4, 2019 (American time! ;) ), by podcaster, Martin Lindeskog, with Backpack Studio app, IK Multimedia iRig Mic Cast podcasting microphone, PreSonus HD7 professional monitoring headphones, and SnapRecorder portable recording booth. Post-production through the podcast maker, Alitu. Notes written in Ulysses app. Bumper and jingle by Jim Jonsson, JTunes Productions.
Further episodes of EGO NetCast
Further podcasts by Martin Lindeskog
Website of Martin Lindeskog