Podcasts by QMC EMS | Board
The EMS Board and Collar Podcast Series for EMS Professionals is sponsored by Quick Med Claims, a national leader in revenue cycle management. This uniquely developed pod-platform provides specialized programs for our listeners with thought-provoking presentations including EMS Keynote, 10Q30 EMS Leadership interviews and revival of the acclaimed EMS pod-magazine, Excuse My Medic with opinionated discussions, light-hearted moments and some great EMS “war” stories along the way.
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Episode #192: Excuse My Medic (EM2) - The New Veterans Administration Ambulance Rule from 2023-11-16T14:49:29
Welcome to the November 2023 edition of Excuse My Medic (EM2). Amidst the opening banter, the team takes a serious look at the new Veterans Administration Rule that would harm our Veterans and t...
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Episode #191: Tonight We Ride - The 2024 Ambulance Inflation Factor from 2023-11-10T06:46:45
Good news for 2024 on the Medicare front! This episode focuses on the extension of the “add-on” payments and we break down the new Ambulance Inflation Factor, as well. More money coming! Feat...
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Episode #190: Farewell Old Friend, We Hardly Knew Ye - The Demise of ET3 from 2023-10-19T12:08:16
What a disappointing fail! ET3 is terminal and dying. The demonstration program ends at 23:59 hours n December 31st. Listen in while Chuck expresses his displeasure with the loss of what was ...
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Episode #189: 10Q30 - Atrium Health Featuring Jonathan Collier, Vice President of Mobile Medicine from 2023-08-25T05:29:25
Please join Chuck and Gary for this enlightening and informative 10Q30 with Jonathan Collier, Vice President of Mobile Medicine for Atrium Health. If you haven't taken in one of our 10Qs in the...
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Episode #188: Be a Mr. Ford from 2023-08-10T12:24:03
As the sun begins to set on my EMS involvement of five decades, this episode of the QMC EMS Board & Collar is a reflection that will hopefully, give those who serve in this most worthy profe...
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Episode #187: EMS Week 2023 - With Gratitude to the Dedicated from 2023-05-20T06:39:14
EMS Week has again rolled around for its 49th time. Enacted by President Gerald Ford in 1974, we take time to pause, reflect and of course, thank those who are there for us in our worst hour. ...
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Episode #186: Updates and Downdates - What’s Happening with Cost Data Collection and the No Surprises Act? from 2023-05-13T06:06:53
So, unless your time of late has been stuck in something other than paying attention to two key issues affecting the EMS industry, you probably have heard about the CMS Cost Data Collection Surv...
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Episode #185: Sign on the Dotted Line Please....Obtaining Signatures in the Field: Are You Conforming? from 2023-02-17T06:35:52
We’re going to guess that you don’t have a 100% patient signature success rate like Chuck does (NOT!) In this episode of the QMC EMS Board and Collar podcast, we talk about all things patient s...
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Episode #184: Holiday Gift from Congress....It’s Not A Red Ryder BB Gun but It’s Close... The Extenders ARE Extended from 2022-12-20T17:12:36
Congress delivered the ambulance industry an early 2022 Christmas present when they passed an Omnibus package to extend the Extenders and put th...
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Episode #183: Excuse My Medic 2022 Holiday Edition from 2022-12-09T12:55
Welcome to the the Holiday edition of Excuse My Medic (EM2). We blanket a few key topics today including the 2023 Ambulance Inflation Factor, CMS PAYGO and extending the extenders. A...
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Episode #182: Show Me the Money from 2022-11-16T19:58
Mobile Integrated Health (MIH) is one of the greatest superheroes of the past few years. Demanding times have put significant stress on the healthcare system across the US. An area that was po...
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Episode #181: Ambulance Inflation Factor...Good Vibrations or Just Another One-Hit Wonder? from 2022-11-09T14:32:01
CMS has announced an historic Ambulance Inflation Factor for 2023. Will the largest Medicare payment adjustment in AIF history actually benefit us or will Congress rain on our parade? We break...
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Episode #180: Can Someone Please Throw Us A Life Preserver...Pullllease? from 2022-09-22T06:52:50
ALERT- Extend the Extenders! Once again the ambulance industry has to beg to retain important Medicare dollars. We talk about this and sound a...
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Episode #179: Excuse My Medic (EM2) Salute to National EMS Week 2022 from 2022-05-10T11:06:39
Welcome to an abbreviated edition of EM2. With National EMS Week approaching May 15-21, 2022, Chuck and Gary wanted to take a moment and give thanks to those of you who serve ...
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Episode #178: 10 Questions | 30 Minutes - Topton Community Ambulance, Topton, Pennsylvania from 2022-04-15T19:23:06
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring Topton Community Ambulance from Topton, Pennsylvania. Joining us is Chief of EMS, Mike Richards. Chief Richards pro...
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Episode #177: Excuse My Medic (April 14, 2022) from 2022-04-14T18:25:53
The team is back at it once again as we embark on a new edition of Excuse My Medic (EM2) for 2022. The old guys are ready to go and bring you a great program filled with great informa...
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Episode #176: BAA BAA Black Sheep - The HIPAA Business Associates Agreement (BAA) Not Your Childhood Nursery Rhyme from 2022-03-29T21:41:12
How long has it been since you’re reviewed your EMS agency’s HIPAA Business Associate Agreements? Do you even know what a BAA is? It’s time to...
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Episode #175: Chug It - Prior Authorization for Repetitive Scheduled Non-Emergency Ambulance Transports with a PCS Chaser. from 2022-03-10T13:55:42
The Medicare ground ambulance Prior Authorization process for Repetitive Scheduled Non-Emergency Ambulance Transports (RSNATs) is expanding to a...
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Episode #174: This Ain’t Some Late Night Talk Show - Properly Managing Critical Conversations from 2022-02-18T09:02:09
Everyone is so tense today. The social climate we live in be it the pandemic, inflation, politics…you name it….it get’s to us and causes us to ...
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Episode #173: You Keep Repeating Yourself - Understanding the Pre-Auths Behind Repetitive Scheduled Non-Emergent Transports from 2022-02-04T14:19:11
The expansion of the Medicare Fee-for-Service Prior Authorization for Repetitive Scheduled Non-Emergency Ambulance Transports (RSNATs) is happen...
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Episode #172: Dance with Who Brought Ya’ - The Important Role of Mentors from 2022-02-02T08:10:32
Their importance is under-rated and they are needed in every profession of today's workforce. Mentors serve as the key learning element for every job whether it's EMS, a beauty shop, welder's s...
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Episode #171: Excuse My Medic (December 17, 2021) from 2021-12-22T08:29:35
Welcome to the the Holiday edition of Excuse My Medic (EM2). We blanket a few key topics today including an update on the No Surprises Act hot off the presses, additional information ...
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Episode #170: A Survivor‘s Story from 2021-12-15T13:56:54
Join Chuck, Gary and Ed as we speak with Craig Partee, the 2021 Association of Air Medical Services Patient of the Year, along with Nina D. fro...
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Episode #169: 10 Questions | 30 Minutes: Wolcott Volunteer Ambulance Association, Wolcott, CT from 2021-12-09T11:29:58
We visit with the Leadership Team from Wolcott Volunteer Ambulance Association in Wolcott, CT. Join us as we pose ten questions to them regarding their...
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Episode #168: Wonder Why My Back Hurts? from 2021-12-02T07:00:42
Take a quick, and somewhat light-hearted, look back with Gary as he recalls EMS life at a much different time. Today's changing technology, adv...
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Episode #167: Balloons, Unicorns and Rainbows - It‘s A Surprise Billing Legislation Update from 2021-11-16T19:43:34
Join Ed, Chuck and Gary with Ed doing the heavy-lifting on this update to the Surprise Billing Legislation. It's a very fluid situation that eve...
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Episode #166: Excuse My Medic Pod Magazine (November 9, 2021) from 2021-11-09T16:41:25
Welcome to the November 2021 edition of Excuse My Medic (EM2). We cover a few key items in our broadcast this day including short segments on Surprise Billing legislation, Repetitive ...
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Episode #165: Just in Time for Halloween...Are There Skeletons In Your OIG Exclusion List Closet? from 2021-10-27T15:27:25
One person not properly vetted before hiring cost a whopping $371,000 in paybacks, recently, for a hospital system. Could your ambulance servic...
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Episode #164: Hey Boss, Are We Really Getting a Raise? from 2021-10-27T08:16:36
CMS has announced the Ambulance Inflation Factor (AIF) for 2022- the second highest percentage in the history of the AIF! But, will government ...
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Episode #163: Nothing more than an Ambulance Driver...Why? from 2021-10-21T08:04:14
Why is it that this profession has now existed for multiple decades and the public still refers to us as good ole "Ambulance Drivers?" Is it re...
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Episode #162: We Are?...Are We Not? from 2021-10-14T10:24:12
Here we are in 2021 and EMS still remain, in some respect, just the folks who are "the ambulance drivers." Has this title been one that we have...
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Episode #161: 10 Questions | 30 Minutes Mitchell Fire Department, Mitchell, South Dakota from 2021-10-13T20:08:26
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring Mitchell Fire Department from Mitchell, South Dakota Joining us is Fire and EMS Chief, Marius Laursen. The QMC guys...
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Episode #160: Take Me to Higher Ground - The Ongoing EMS Challenge of Transporting to a Higher Level of Care from 2021-08-17T11:02:34
“Transported to a higher level of care.” It’s a phrase EMS providers use often. However, this little phrase can cause your billing office som...
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Episode #159: 10 Questions | 30 Minutes - Mercy Flight Central, Canandaigua, New York from 2021-08-11T17:58:24
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring Mercy Flight Central based in Canandaigua, New York. Tune in as we pose our 10Qs to Mercy Flight Central's ...
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Episode #158: Yet Another Piece of the Big HRSA CARES Act Puzzle Comes Together from 2021-06-15T08:28:22
Late in the workday on Friday, June 11, 2021, the Health Resources and Services Administration (HRSA) released revised reporting requirements al...
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Episode #157: 10 Questions | 30 Minutes - Longwood Fire Company, Kennett Square, PA from 2021-06-09T15:18:04
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring Longwood Fire Company from Kennett Square, Pennsylvania. Joining us is Asst. Chief of EMS, Matt Eick. Mat...
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Episode #156: The Matrix Called COVID - Ever Have That Feeling Where You're Unsure If You're Awake or Dreaming? from 2021-05-27T22:23:24
Somehow the last 15 months has felt like we’ve been living the real-life version of the movie The Matrix. We share our musings of this COVID-19...
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Episode #155: Celebrating Our Profession - National EMS Week 2021 from 2021-05-20T06:22:19
EMS Week is a time to thank the EMS workforce for their service and sacrifices. It’s also serves as an opportunity for EMS raise public awarenes...
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Episode #154: A TIP from our Friends at CMS - The CMS Treatment in Place (TIP) Waiver Figured Out from 2021-05-20T05:55:19
A new waiver was issued by the Centers for Medicare and Medicaid Services (CMS) for ground ambulance services providing treatment in place as p...
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Episode #153: New Innovations In Prehospital Management of the Opioid Epidemic (Presented by Cooper University Health Care EMS) from 2021-05-18T12:43:46
The opioid epidemic continues to be a considerable health crisis in the United States. Current evidence supports Medication for Opioid Use Diso...
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Episode #152: Look for the Bare Necessities - The Certificate of Medical Necessity from 2021-05-13T06:11:55
All non-emergency ambulance transports billed to Medicare, some Medicaid and commercial insurance programs require a supporting document that w...
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Episode #151: Excuse My Medic Pod Magazine (May 7, 2021) from 2021-05-07T20:10
Welcome to the May 2021 edition of Excuse My Medic (EM2). We've got a great show with lots of laughs and great information to convey on topics affecting Emergency Medical Services acr...
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Episode #150: 10 Questions | 30 Minutes: McGregor EMS - New Hampshire from 2021-04-28T12:26:15
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring the McGregor EMS from Durham, New Hampshire. Tune in to hear how their leadership team is bringing innovati...
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Episode #150: 10 Questions | 30 Minutes: McGregor EMS - New Hampshire from 2021-04-28T12:26:15
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring the McGregor EMS from Durham, New Hampshire. Tune in to hear how their leadership team is ...
Episode #149: For Amber Waves of Grain - The American Rescue Plan EMS Overview from 2021-03-17T15:00:51
Last week, the United States Congress passed the American Rescue Plan legislation. This $1.9 trillion package has some potential game-changing...
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Episode #148: Throw a Hot Towel On It - The 1135 Blanket Waiver from 2021-03-05T21:05:22
What is an 1135 Waiver? This COVID-19 Pandemic has dropped some interesting questions into our billing company lap. In this episode, we talk ...
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Episode #147: Pay Up (or else): Re-Paying the Medicare Accelerated Payments from 2021-03-02T14:06:43
Do you remember applying for and receiving the Medicare Accelerated Payment triggered by the COVID-19 pandemic? Well, for most of you it’s bee...
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Episode #146: Long In the Tooth and Short On Plans...Succession Planning at Your EMS Organization from 2021-02-22T14:23:23
EMS is a relatively young profession and some of the challenges faced by our community today are “old world problems” for many of our peers aro...
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Episode #145: Excuse My Medic Pod Magazine (February 19, 2021) from 2021-02-22T08:55:54
Welcome to the February 2021 edition of Excuse My Medic (EM2). We have a great show for this month's segment and to boot, a guest presenter joining our team this time around to discus...
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Episode #144: Ten Questions In 30 Minutes Featuring Bellmore-Merrick EMS (Long Island, NY) from 2021-02-10T16:12:39
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring the leadership team from Bellmore-Merrick EMS based in Long Island, NY. Tune in to hear their take on how ...
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Episode #143: Tale of Two Studies from 2021-01-27T12:03:34
Two of the biggest studies to impact EMS have been interrupted due to the COVID-19 pandemic. In this episode we’ll talk about how the pandemic...
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Episode #142: Promoting Your EMS Organization from 2021-01-26T09:27:50
Join Paul Furiga, President and Chief Storyteller from WordWrite (www.wordwritepr.com), based in Pitts...
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Episode #141: Excuse My Medic (December 18, 2020) from 2020-12-18T19:46:01
Welcome to the December 2020 edition of Excuse My Medic (EM2). Lots happening in our EMS world at present including a vaccine that will hopefully, save millions of lives and make our ...
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Episode #140: Finally, A Shot in the Arm - COVID-19 Vaccine Update (What EMS Organizations Need to Know) from 2020-12-18T06:45:57
Well, it's here and let's hope there's a shining light at the end of the tunnel. The first COVID-19 immunization has been approved, shipped an...
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Episode #139: Thanksgiving Thoughts for Those Who Fight the Good Fight During this Great American Holiday from 2020-11-23T20:59:51
Pause. Reflect. Give Thanks. Our thoughts for those of you on the front lines this Thanksgiving 2020. One to remember but still much to be ...
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Episode #138: Excuse My Medic with Special Guest Steve Wirth from 2020-11-06T14:08:17
Welcome to the November 2020 edition of Excuse My Medic (EM2). We've got a program that you will be telling your grandkids and neighbors about for years to come, trust me. Joining us...
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Episode #137: Not a Red Ryder BB Gun but it's a Holiday Gift come early from the Fed Santa (Kinda) from 2020-10-30T12:15:51
It’s not a new bicycle, video game or even a Barbie doll…but to the ambulance industry the announcement of the Ambulance Inflation Factor (AIF)...
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Episode #136: Boss, Any Chance I Can Have an Advance, Please? The Advance Payment Program and More from 2020-10-08T13:40:19
There is good news for the EMS industry on the pandemic front. Repayment of the Accelerated/Advance Medicare payments has been delayed. Wait,...
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Episode #135: A Little of This...A Little of That... EMS Regulatory Update. from 2020-10-01T09:11:10
There a number of perfect storms colliding in the EMS industry right now and you need to be in the loop for the betterment of your organization...
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Episode #134: Baskin-Robbins Ice Cream It Ain't - Dealing with Rejections and Denials from 2020-09-11T18:33:59
Do you know your ambulance claims and ice cream share descriptions? Do your claims need a bath when they are dirty to make them clean? Downlo...
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Episode #133: Chasing Cats in the Dark - Managing EMS Accounts Receivable Life Cycles from 2020-09-09T12:41:22
Now more than ever, managing your organization's Accounts Receivables has never been more important. It takes a constant and watchful...
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Episode #132: Excuse My Medic Pod Magazine (August 27, 2020) from 2020-08-27T11:06:07
Welcome to the August 2020 edition of Excuse My Medic (EM2). Well, this is an episode you shouldn't miss. The EM2 Team takes a closer look at new HHS funding opportunities available u...
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Episode #131: Promises in the Dark - HHS Funding Phase 2 Figured Out....Hopefully! from 2020-08-25T06:21:30
We explore HHS COVID-19 Funding Phase 2. While the components and regulations are a bit complex, we sort through it all and provide a...
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Episode #130: Not a Party with a Cake but it is a Surprise...Surprise Medical Billing. from 2020-08-10T18:27:21
We continue to explore the issue of surprise medical billing affecting the nation's EMS industry. Lots of news, lots of discussion, c...
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Episode #129: 10 Questions | 30 Minutes - Spaulding Rehabilitation Network from 2020-07-16T08:19:27
Welcome to QMC's 10Q30 EMS Profile. This month, we are featuring the Spaulding Rehabilitation Network Ambulance Service from Boston, Massachusetts. Sean Kukauskus, Ambulance Director ...
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Episode #128: Cost Data Collection - The Workin' Man (Part II) - Wages, Salaries, Benefits and More Fun Stuff Associated with Staffing from 2020-06-27T15:39:32
In this episode we continue our discussion pertaining to Section 7 of the CMS Cost Data Reporting Instrument with a discussion about S...
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Episode #127: Excuse My Medic Pod Magazine (June 26, 2020) from 2020-06-27T07:42:09
Welcome to the June 2020 edition of Excuse My Medic (EM2). Today's EM2 provides an insightful recap of where we we are as we hopefully, head out of this pandemic (God Willing). What ...
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Episode:#126: The Almighty Grant Dollar and COVID-19: Funding Update for Emergency Medical Services from 2020-05-22T15:02:05
Join QMC's Panel of Experts as we look at the different funding sources currently available to EMS organizations in light of the COVID-19 Pandemic. It...
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Episode #125: FAQs from Us to You: COVID-19 Funding, Reimbursement and Other Stuff that Keeps you Awake at Night! from 2020-04-28T20:26:26
Join us as we answer your plaguing (sorry, shouldn't use plaguing) questions about funding and more. It's ninety minutes of every COVID-19 funding ques...
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Episode #124: Excuse My Medic Pod Magazine (April 17, 2020) from 2020-04-17T19:01
Welcome to the April 2020 edition of Excuse My Medic (EM2). On today's show, amidst the COVID-19 pandemic, we examine all things that are keeping us up at night including how will fun...
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Episode #123: CMS and COVID-19 Figured Out? A Daunting Task but We'll Give it a Go! from 2020-04-04T08:06:19
So, are you on information overload with all the new regulations and requirements? We are. CMS has new information almost coming out daily. Trying t...
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Episode #122: Everyone's Has A Boss...Cost Data Collection Section 7 Administration - Gotta Count Them Too! from 2020-03-29T19:58:25
It’s required three Podcasts to dig into Section 7 of the CMS Cost Data Collection Tool covering Staffing and Labor Costs. In this episode, we...
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Episode #121: COVID-19 Beyond the Response from 2020-03-26T16:10:24
We live in a new world today. COVID-19 is changing our way of life today and it will tomorrow as well. Many of those both on the front lines and thos...
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Episode #120: Difficult Conversations About Uncomfortable Topics from 2020-03-18T13:32:17
EMS Leadership is challenged with many issues these days. Reimbursement, succession planning, COVID-19 and infectious diseases and of course, the big ...
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Episode #119: Cost Data Collection - The Workin' Man - Jobs and Compensation - Section 7 from 2020-02-29T23:38:20
We continue out series of podcasts focused on “Peeling Back the Layers of the Cost Data Collection Instrument” by taking a look at Sec...
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Episode #118: HIPAA Update - Are You Gambling with Your Organization's Financial Well-Being? from 2020-02-28T11:36:11
For the first time, an emergency medical service was fined for a HIPAA Breach. A breach can be a financially-devastating occurrence. In this Keynote Presentation of ...
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Episode #117: Excuse My Medic Pod Magazine (February 14, 2020) from 2020-02-14T14:14:32
Welcome to the February 2020 edition of Excuse My Medic. On today's show we get an updated look at Surprise Ambulance Billing and the surrounding legislative issues currently under co...
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Episode #116: The Cost Data Collection Instrument - It's Not the Saxophone but It's A Key Member of the Cost Data Collection Band from 2020-02-04T16:21:35
We continue out series of podcasts focused on “Peeling Back the Layers of the Cost Data Collection” by taking a look at the Cost Data Collection Instrument. This is t...
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Episode #115: Service Above Self - Cost Data Collection Section #6 Service Mix Section from 2020-01-17T22:31:27
We continue out series of podcasts focused on “Peeling Back the Layers of the Cost Data Collection Instrument” by taking a look at Sec...
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Episode #114: 10 Questions | 30 Minutes: Trinidad Ambulance District, Trinidad, Colorado from 2020-01-16T12:28:46
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring the The Trinidad Ambulance District from Trinidad, Colorado. Tune in to hear how leadership from this great...
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Episode #113: Lions, Tigers&Bears AKA Standbys, Intercepts and Instruments - More On Cost Data Collection from 2019-12-29T19:56:52
When reporting Service Volume in the Ground Ambulance Cost Data Collection instrument, how will you report stand-by incidents and inte...
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Episode #112: Excuse My Medic Pod Magazine (December 20, 2019) from 2019-12-21T09:53:05
Welcome to the December 2019 edition of Excuse My Medic. On today's show we get an updated look at the Cost Data Collection process and also take a moment as Gary gets on his soapbox ...
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Episode #111: Cost Data Collection, Take 5 - Section 5 That is... from 2019-12-18T15:12:52
As promised, the Board and Collar communicators have prepared yet another episode dedicated to the Ground Ambulance Cost Data Collection mandat...
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Episode #110: The Leader of the Cost Data Collection Band - The Cost Data Instrument from 2019-12-06T15:44:04
We’re learning more every day about the Cost Data Collection Instrument. Beginning with this podcast, we’re going to peel the layers off the c...
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Episode #109: PCS Form 2020 - Ch..Ch..Ch..Changes from 2019-12-03T08:15:56
We all love the PCS Form (cough, cough) and we know what a joy it is to complete and get all the required boxes and signatures (cough again) fo...
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Episode #108: Excuse My Medic Pod Magazine Special Edition (Nov. 25, 2019) from 2019-11-27T23:24:05
Welcome to this Special Edition of Excuse My Medic. If you haven't familiarized yourself with the CMS Cost Data Collection program then this episode should be a "must listen" for you....
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Episode #107: 10 Questions | 30 Minutes - Town of Derry New Hampshire EMS, Featuring Chuck Hemeon, EMS Director from 2019-11-21T08:01:08
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring the The Town of Derry New Hampshire. Tune in to hear Chuck Hemeon, Director of Town of Derry EMS as he resp...
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Episode #106: More Bucks, Less Bucks, Whose Got the Bucks (And We Ain't Talkin' Hunting Here) from 2019-11-19T06:56:17
Have Medicare Part B payments for ambulance transports increased or decreased in the last year? Who saw more Medicare ambulance dollars and wh...
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Episode #105: A Day in the Life of EMS Economics from 2019-11-14T16:19:24
Economics affects every business and every person. Understanding and preparing for the economic impact on your EMS organization is important and your t...
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Episode #104: The Medicare Fee Schedule...Boring as Sin but Very Important to Your Organization's Health from 2019-11-08T14:25:36
You're probably reading this write-up after seeing the title and thinking you'll pass on this presentation. Here's a tip - DON'T. Understandi...
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Episode #103: HIPAA, HIPPA, HIPPO....NPP? Do You Really Know? from 2019-11-01T09:46:48
Chances are your EMS agency’s HIPAA NPP is one of those necessary evils that no one thinks about. Sometime two decades ago we all were keyed i...
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Episode #102: Change...Hate it? Embrace It Once and Take the Risk...Try it...You May Like It from 2019-10-30T09:32
In a rut? Don't like change? What's the problem? The problem may be living in your bathroom mirror. Take a look, examine yourself and ask, are you o...
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Episode #101: Is Anybody Out There? How Do We Find and More Importantly, Retain Good Employees from 2019-10-25T11:31:10
There are many key issues affecting EMS operations each day but one of the largest issues affecting the industry across the nation is employee ...
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Episode #100: Excuse My Medic Pod Magazine (October 17, 2019) from 2019-10-18T12:18:34
Welcome to the October 2019 edition of Excuse My Medic. On today's show we get an updated look at Surprise Ambulance Billing and the legislative process underway from our colleague an...
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Episode #99: The National Medicare Ambulance Fee Schedule...Don't Break Out the Party Poppers Just Yet! from 2019-10-17T13:25:07
What does R4407CP, CPI-U, MFP and AIF have to do with the ambulance industry? Let’s talk increase in the National Medicare Ambulance Fee Schedule where more m...
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Episode #98: Fun at Work? Is this Possible...Really? from 2019-10-16T12:53:13
Who decided long ago that work has to be all work? Surely, most of us in the working world do NEED to work but does it have to be all work and no fun? I thin...
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Episode #97: New Challenge for Today's EMS Leaders...The Employee and the Medical Marijuana Card from 2019-10-15T14:35:54
So, what's your plan Stan? Great employee, chronic back pain and he/she comes to work with the Medical Marijuana card. What is your approach, how is your pol...
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Episode #96: They're At the Post....Reserve the Blinders for the Racehorses from 2019-10-11T07:44:25
Have you taken the time to gaze outside your own EMS backyard or do you live in the world that there is only one way to get things done and that's your current...
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Episode #95: Cost Data Collection Could Be On Your Christmas Table This Year from 2019-10-04T11:12:53
This edition of the QMC EMS | Board & Collar continues to examine new information put forth from CMS regarding Cost Data Collection. Folks, don't bury your he...
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Episode #94: Are You Lookin' Good? The Important Art of Non-Verbal Communication from 2019-09-25T10:41:30
So, who wins the confidence prize here with your patient...The guy who shows up with the "I Love Beer" belt buckle accompanied with Burger King Whopper stains ...
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Episode #93: Does Your EMS Organization Have the Low-Price Mentality? from 2019-09-24T11:53:45
Does your EMS organization have the low-price mentality purchasing low-priced equipment and goods? This episode of the QMC EMS | Board & Collar takes a look a...
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Episode #92: Want to Learn New Things? Be a Beginner from 2019-09-20T14:41:10
Some people shy away from the beginners at the ambulance base. Too many questions, too green, not one of the gang yet and a plethora of other reasons. Howeve...
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Episode #91: 10 Questions | 30 Minutes (10Q30) EMS Profile - Carilion Clinic Patient Transportation Services from 2019-09-19T07:29:11
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring the leadership team from Carilion Clinic Patient Transportation (CCPT) in Roanoke, VA. Tune in to hear thei...
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Episode #90: Key to the City - Obtaining Insurance and Signature Information from 2019-09-17T08:17:24
If I had to place my finger on one or two items that delay reimbursement to your EMS organization, I would immediately state lack of signatures or insurance in...
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Episode #89: CDC For EMS - It's Cost Data Collection NOT Centers for Disease Control from 2019-09-15T07:00:01
Some folks hear the acronym CDC and immediately think Centers for Disease Control. However, in the EMS industry, the acronym brings about a new meaning hitting...
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Episode #88: Excuse My Medic Pod Magazine Special Edition (September 12, 2019): Plastic Makes it Possible! from 2019-09-12T15:39:52
Welcome to this Special Edition of Excuse My Medic. Today, we explore how ambulance services across the country are accepting credit card payments in much greater volume than once was...
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Episode #87: Riders on the Storm - EMS and the Lady Named Dorian from 2019-09-07T06:53:01
Did you enjoy that week's vacation over Labor Day? I hope so but for some of our colleagues and friends, vacation was cut short due to this lady named Dorian ...
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Excuse My Medic Pod Magazine (August 28, 2019) from 2019-08-28T11:15:45
Welcome to Episode #3 of Excuse My Medic (EM2). EM2 is a pod magazine for EMS Professionals which brings you headline stories, interesting news and even a few light-hearted moments wi...
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Documenting A Bug Named "Flu" from 2019-08-27T12:59:39
So, how are you enjoying your Summer? Great, eh? Good, take it all in because, it's just about history...over...done. Here comes Fall 2019 and with the leav...
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Great Googa Mooga Just a Ball of Confusion - The Advance Beneficiary Notice (ABN) from 2019-08-26T07:41:26
Without question, probably the most misunderstood and misrepresented form in the ambulance business. The Advance Beneficiary Notice rears its ugly head daily ...
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ZZZZZZZZZZZZZZZZZZZZZZZZ Codes from 2019-08-22T19:41:21
While the thought of Zzzzs may equate to a good night's sleep, in the EMS industry, Zs remain part of the detailed coding now required to process your PCR for...
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SSNRI, HICN, MBI...What's This, More Healthcare Acronyms from the Federal Government? from 2019-08-22T09:30:34
The other day, I had a conversation with a co-worker and throughout the conversation both he and I used multiple acronyms - all which have originated from CMS ...
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"The Misunderstoods" - A Pixar Movie? No, It's About Understanding and Documenting SCTs from 2019-08-20T15:16:20
They don't occur that often but when they do, Specialty Care Transports (SCTs) present to the provider a unique cloud of uncertainty when it comes to documenti...
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Money Ball: Analytics, Cost Data Collection and Your Ambulance Service from 2019-08-20T10:33:10
Today, nothing happens without good, solid data to backup every decision that governments and corporations make. Even professional sports teams use analytical...
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Stop the Watch: The Importance of Recording Accurate Times on Your PCR from 2019-08-20T07:04:30
Writing well-documented patient care narratives is extremely important but chronological entry of events within the report is also key for many reasons. One ...
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Walk This Way (great song) but Does the Walk Satisfy Medical Necessity? from 2019-08-19T12:47:45
Well, we've all had them...Those patients who are stricken seriously ill that, for one reason or another, want to ambulate on their own volition to the ambula...
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Movies, Emoticons and Storytellers: Things to Avoid When Writing Your PCR from 2019-08-16T06:51:56
How many times have you heard the horror stories about those individuals behind in finishing their patient care reports (PCRs)? Typically, these individuals ...
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The Drama Behind Documenting Trauma from 2019-08-15T14:23:01
Multiple trauma patients challenge our professional senses when carrying out the delivered care in the field. We are called to use all of our talents and tra...
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All the Wrong Reasons: Three Reasons Your Billing Office Can't Bill your EMS Incident from 2019-08-15T09:07:33
It's one thing to write your PCR and have it out of the way so you can move onto documenting your next patient care report. However, can your front office do...
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All I Need is the Air that I Breathe: The Trouble with Trouble Breathing from 2019-08-15T06:49:22
Unless you live under that pre-verbial EMS rock, you have probably have had more than one response for breathing problems. These calls come in all shapes and...
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Technology: Is it Working for Your Organization? from 2019-08-13T19:28:04
Efficient processing of patient care reports (PCRs) are paramount to ensure reimbursement and a sound cash flow for your organization. Is your processing sys...
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Managing the Perfect Storm: The Aftermath of Collecting Dollars for Services Provided During Catastrophic Conditions from 2019-08-13T07:51:56
Here in the Northeastern US we have had a very wet Summer with torrential rains and flooding in areas that typically, never flood. With these rising waters c...
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Necessary Evil: The Power of the Pre-Auth - Sometimes Evil but Always Necessary from 2019-08-08T10:10:38
In many cases, the pre-auth is your "ride ticket" toward reimbursement for patient transportation services rendered by your organization. The words, "No ticke...
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Not A Fancy Hallmark Verse but Surely A Sincere Thank You from 2019-08-08T06:45:09
So, on my way into work this morning, I came across an accident. Two cars and lots of challenges with morning traffic trying to navigate around the accident a...
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Come On People - Do Better By Don't Doing from 2019-08-07T20:20:24
McDonald's, Wendy's, Taco Bell, Burger King, Five Guys, Dunkin', Kentucky Fried, Popeye's, Arby's, Denny's, Dairy Queen, Chik-Fil-A, Hardees, Subway, Sonic, Ra...
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Yep, There's an App for That! - A Review of the "What's Covered" App from Medicare from 2019-08-07T12:16:16
In this edition of the QMC Board & Collar, we take a look at eMedicare's new tool that came available for IOS and Android in January of this year. While it i...
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Excuse My Medic Pod Magazine (August 6, 2019) from 2019-08-06T20:16:36
Welcome to Episode #2 of Excuse My Medic (EM2). EM2 is a pod magazine for EMS Professionals which brings you headline stories, interesting news and even a few light-hearted moments wi...
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Roll with the Changes: The New and Improved PCS from 2019-08-05T14:01:09
Unless you've been wearing ear muffs and blinders, you probably have long-noticed that our industry is undergoing a great change. While many can argue that re...
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SNFers and the Challenges They Present from 2019-08-05T07:28:39
Transport of Skilled Nursing Facility (SNF) patients can be challenging for many reasons. SNF patients typically have a host of medical problems that are some...
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Dragon Tamer 101 Part 2: Defining Medicaid from 2019-08-03T06:39:29
So, were you able to get a better handle on how Medicare works from the previous Board & Collar Podcast on Defining Medicare (Dragon Tamer 101: Defining Medica...
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Dragon Tamer 101: Defining Medicare from 2019-08-02T19:48:57
I truly wish I had a nickel for every time I uttered the word "Medicare." Whether we like it or not, Medicare drives the healthcare industry. As goes Medicare, so goes the other pay...
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It's Summer...What, It's Flu Season Already? from 2019-08-02T13:57:30
Well finally, Summer has arrived. Warmer weather, swimming pools and outdoor fun. Why, with all this beautiful weather are we seeing patients with the flu? Very strange but it's hap...
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Are We There Yet, Dad? - ET3 Is Headed Your Way from 2019-08-02T11:31:55
Where we goin' and what time we gonna get there? The Emergency, Triage, Treat and Transport (ET3) Model is coming and it's important to know some facts behind it all as well as what's...
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Pigskin Problems: Documenting Sports Injuries - Football Season is Underway from 2019-08-02T08:27:32
With the infamous words of Hank Williams, Jr., echoing in my ears, "Are You Ready for Some Football," the 2019-20 football season is underway. Professional teams (my Steelers - sorry,...
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Fire Down Below: Evaluating Belly Pain from 2019-08-01T19:58:23
Not too often do you hear a podcast dedicated to, of all things, belly pain. Hey, what the heck, let's give it a go and see if we can relate a few helpful points on evaluating, asses...
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I Guarantee It! from 2019-08-01T13:52:46
So, are you aware of the implications and uses for a guarantor when the patient is unable to care/sign for themselves? Do you know your role in interacting with a guarantor and better ...
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Forgive Them, For They Know Not, the 'Bulance Business from 2019-08-01T11:14:15
It is no longer common for Medicare subscribers to simply review their Explanation of Benefits (EOB) and not question charges. The public is becoming smarter and smarter about the inn...
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Ten Questions | 30 Minutes (10Q30) EMS Profile - LifeMed Alaska, Anchorage AK from 2019-07-31T12:11:38
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring the leadership team from LifeMed Alaska (LMAK), based in Anchorage. Tune in to hear their take on how Life...
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Be Part of the Race Without Running: Politics and EMS from 2019-07-30T18:37:38
The candidates are already lining up for the 2020 election for our nation's highest office as well as local government posts. Sometimes it just gets too overwhelming with commercials,...
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March of the Detractors: "But, We've Always Done it That Way" from 2019-07-30T13:16:49
Do you have people within your organization whose favorite quote is "But, we've always done it that way?" If you don't, consider your organization lucky with a group of forward-thinke...
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It Don't Come Easy....EMS Compliance Isn't Easy from 2019-07-30T07:15:57
In this episode of The QMC Board & Collar we explore the importance behind your organization remaining compliant in every aspect of its day-to-day operation. In 1973, Ringo Starr had ...
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The Road to the EMS Future - Are You On It? from 2019-07-29T15:04:08
Our world both inside and outside of EMS moves quickly. Probably, more quickly than we actually realize. This edition of The QMC Board & Collar provides insight into how technology a...
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Think Before You Speak - How Not to Respond to THAT Question from 2019-07-29T12:50:16
Every morning on my way into work, I always try to remind myself to please Gary, engage brain before mouth on all things the day may bring. Sometimes, I am really great at this and o...
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Questionable Practices: Are We All Singing from the Same Sheet of Music? from 2019-07-29T08:55:29
While the matter of questionable billing practices has not made the evening news in some time (thank goodness!), it's good to re-visit the subject matter just as a simple checkpoint to...
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Don't Be Like the Mice: Are You Blind To 3 Compliance Warning Signs? from 2019-07-27T07:35:42
We often ask people, what's most important for the continued health of your organization? Most state continued/increased revenue or strong cash flow. We agree, and both of these are ...
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Ten Pounds in a Five Pound Bag: The ALS Assessment Rule from 2019-07-26T22:08:46
What are the driving factors that distinguishes the difference in billing for ALS vs. BLS? Is it how the ALS dispatch and assessment influence the response and subsequent treatment of...
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Excuse My Medic Pod Magazine (July 23, 2019) from 2019-07-26T14:07:39
Welcome to this episode of Excuse My Medic (EM2). EM2 is a pod magazine for EMS Professionals which brings you headline stories, interesting news and even a few light-hearted moments ...
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Who's Driving the Bus? from 2019-07-25T15:22:43
Is your organization's front office overpowering operations or is the operations side running wild over the office. Who's in charge, who has final say and who created this antonym of ...
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A Little Ditty on Data...That is, CMS Cost Data Collection from 2019-07-25T13:19
Seems that the EMS buzzwords of late is Cost Data Collection and the Federal requirements concerning this subject. No question, it is coming to your organizational backyard but there ...
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Bob Dylan 1964: The Times They Are A-Changin' - EMS 2019: The Times Are Still A-Changin' from 2019-07-24T13:44:35
A shrinking pool of EMS providers, a changing patient population and flat funding are all contributory factors causing stressors for EMS across the United States. In this episode of T...
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It's In Every Corner of Your Community - Illegal Drugs and the Impact on EMS from 2019-07-24T11:58:04
Keeping your EMS organization functional is not an easy task on even the best of days. Declining revenue, employee retention and managing the opiate problem across our nation is all-c...
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More Bells and Whistles: Let's Change ePCR Programs from 2019-07-24T09:44:01
We receive regular questions from EMS organizations about moving from one ePCR software to another. This edition of The QMC Board & Collar explores this topic and discusses the positi...
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Question, Question, Who's Got the (right) Question? from 2019-07-24T07:28:47
Making sure you ask your patient the right questions will get you the best responses to document and properly describe your patient. This helpful edition of The QMC Board & Collar pro...
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Destination Unknown: The Ongoing Saga of Closest Appropriate Facility from 2019-07-24T07:15:35
This edition of The QMC Board & Collar explores the ongoing saga of the Closest Appropriate Facility and how payers including Medicare and Medicaid view this matter. It is complicated...
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Transport Modalities: Lots of Grey, Minimal Black and White. from 2019-07-23T19:54:29
This edition of The QMC Board & Collar discusses one of the subjects that draws more questions each year than any other inquiry. The challenging subject of transport modalities to mee...
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Grow Our Profession...Be Proud from 2019-07-23T13:50:50
Much has changed in the EMS industry over the past 40+ years. Much for the better and some, well some, for an increased challenge. What is constant is the human component - YOU! Be ...
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It's Not EMS Week but Thank You! from 2019-07-23T09:30:55
On my way into the office this morning, traffic was backed on a busy street that usually moves well. What, an accident at this time of day? Never good for making it to the office earl...
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My Buddy, My Pal - A Team Approach to PCR Completion from 2019-07-23T07:22:49
Yep, it's never easy getting the crews to get their PCRs completed in a timely fashion. Usually, this task falls with the medic in the back of the rig who carries out the lion's share...
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Used and Not Amused: Thoughts on EMS System Abusers from 2019-07-22T20:41:54
Is there really a better means to manage those individuals who abuse the EMS system? While New York began to look at this closely a few years back, other states are beginning to pay a...
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Did You "Check Out" the New Guy? from 2019-07-22T13:10:26
It is not uncommon in our industry to have turnover. People move on and employee retention is always a hot topic on everyone's organizational table. However, before hiring that "New ...
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Won Your Organization's Election to Office? Uncle Sam Wants to Know You Better from 2019-07-22T08:23:07
How great, for a long time you've wanted to be your organization's President, Secretary or Treasurer and you finally won the company election. Congratulations! Now, you can lead the o...
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What's Your Organizational Face? from 2019-07-20T13:45:27
How do your patients view your organizational face? Are your teams and leadership kind, considerate and respectful of the patients that you see each day. Or, do your teams approach t...
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I Have But One Weakness: Weakness from 2019-07-19T21:23:42
When your patient activates the EMS system and tends not to be a good historian, the catch-all response mode ends up being generalized weakness. Today, on The QMC Board & Collar we wi...
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Does Your Community Know You As the Ambulance Drivers? Better Fix That! from 2019-07-19T14:27:29
Does the public you serve have any clue who you are and what comprises your overall organization? Or, are you "just the ambulance drivers?" in town that they see at the local eatery o...
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All Hail the Mighty EMS Volunteer from 2019-07-19T10:32:10
In this edition of The QMC Board & Collar we salute our volunteers. Quite frankly, we are amazed at how they balance managing an ambulance service with all the regulations, changes and...
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Like a Hurricane Over the Gulf: HIPAA Continues to Gain Strength from 2019-07-18T13:28:52
Hard to believe it's been over two decades since HIPAA strolled into the back of our ambulance and for that matter, all of healthcare. Are you in the loop or are you still thinking th...
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Document the Difference You Make! from 2019-07-18T09:42:58
All of us who have grown up in the world of EMS have come to realize that it's not about just what we do, but that what we do does translate into making a difference. In many cases, w...
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Fill in the Blank: " __________ Flyers" and Management of these Patients from 2019-07-17T15:02:32
Every EMS organization across the nation has these patients... they are a challenging group of individuals we've come to term, Frequent Flyers. As you know, this has nothing to do with...
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Community Paramedicine: Great Idea - Now, Show Us the Money to Make it Work from 2019-07-17T10:48:41
The most recent EMS buzz words seem to be Community Paramedicine. While no one can truly argue with the concept, the question remains as to how we will be reimbursed and how all EMS o...
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Insurance Coverage = Insurance Payment? Well, that would be a "Maybe" from 2019-07-16T13:32:37
How is the Affordable Care Act affecting your EMS Organization as it evolves right now? In this edition of The QMC Board & Collar, we take a close look at how those individuals with ...
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The Ouch Factor: Documenting Patient Pain from 2019-07-16T10:51:34
Pain...A common response to most injuries and maladies we see in the field. Are you documenting the pain to its fullest on your PCR? Are you establishing baselines with your patient ...
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Volunteer Staffing Problems? Just Add Paid Staff....NOT! from 2019-07-15T20:23:24
So, your long-time, community-based, volunteer organization has decided to make the move to add paid staff to your roster. Have you looked at this closely? Have you done your due dil...
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Such A Novel Idea: Building and Maintaining Professional Relationships from 2019-07-15T13:49:03
This Board & Collar episode takes a look at the importance behind building relationships that go beyond those with established with our brothers and sisters in public safety. For the ...
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A Win/Win? Bill Proposes to Fix Vet's Ambulance Transportation from 2019-07-15T08:42:20
Recently introduced House Bill 3350 proposes to amend Title 38 of the United States Code and allow for the US Department of Veteran Affairs (VA) to reimburse veterans for the cost of e...
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Documenting Cardiac Arrest Scenarios from 2019-07-15T07:31:42
Cardiac arrests can be challenging both during the incident and after the response when the provider tries to re-assemble the timeline of events to properly document the incident. Thi...
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Dazed and Confused: The Do's and Don'ts of the PCS from 2019-07-13T15:04:52
This Board & Collar podcast explores and hopefully, brings clarity to the topic of Physician Certification Statements (PCS). For years, confusion has circled about as to who can sign,...
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Understanding the Application of Base Rate Charges from 2019-07-13T07:23:47
It's important for all EMS providers to understand how CMS and commercial payers look at the charges your organization seeks for professional services rendered. This Board & Collar pre...
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Documentation Scenarios with Child Patients from 2019-07-12T12:37:45
This edition of The QMC Board & Collar provides key focal points regarding proper documentation for child patients. Children as patients are never easy to manage but here are some tip...
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Under the Microscope: Balance Billing from 2019-07-12T08:58:39
Recent articles and commissioned reports across various platforms have begun to tab balance billing using the phrase "Surprise Billing." Reports paint the ambulance industry and the ov...
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EMS Leadership Lessons from the Godfather Movie from 2019-07-11T21:16:13
Join Ed Marasco, Vice President of Business Development, as he uses excerpts from the Godfather Movie Trilogy to reinforce the sound principles of EMS Leadership. This interesting Boar...
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This Re-validation Stuff...Must My Organization Comply? from 2019-07-11T13:41:37
A number of years ago, CMS enacted the re-validation process for all ambulance providers. This mandated requirement can be challenging and time-consuming if your organization does not...
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Reimbursement for Scenarios Involving Death from 2019-07-11T11:01:33
This edition of The QMC Board & Collar addresses the challenging and sometimes awkward subject of reimbursement for patients who have passed while in your care. While none of us like ...
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Connecting the Data: Drop-Downs vs. Written Narratives from 2019-07-11T09:42:22
In this edition of The QMC Board & Collar Keynote Presentation, we explore the topic of utilizing drop-down menus verses the importance behind well-written narratives on your ePCR. Th...
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It's Summer, Let's Leave the Bay Doors Open from 2019-07-10T15:33:52
Summer is here and that probably means the doors to your station will be open for some much needed fresh air. Good idea? Make sure you listen to this edition of the QMC Board & Colla...
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Coloring Between the Lines: The Self-Audit Process from 2019-07-10T08:59:13
Remember those days in grade school when you had to concentrate and work so hard at coloring between the lines? Remaining compliant with EMS billing rules and regulations is much like...
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The Daily Challenge: Obtaining Patient Signatures from 2019-07-09T08:21:41
This Board & Collar podcast explores the ongoing challenge that confronts EMS professionals on every call - obtaining the patient's signature. Obtaining valid signatures can be cumber...
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The Payer Mix Shuffle from 2019-07-05T13:18:50
There are several key items that affect reimbursement for your ambulance service. One of the key factors is payer mix. Do you understand it and do you now how it has been changing si...
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Should Your Organization Consider Routine Transport Work? from 2019-07-05T12:11:40
Today's Board & Collar Keynote Presentation discusses the pros and cons of routine/non-emergency transports. While offering this service may be a means of generating additional revenue...
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Earthward Bound from 2019-07-05T09:17:32
Today's presentation is about me...yes ME! Not to sound overly self-centered, but I felt there was a good message here and one that I hope you will remember when interacting with all ...
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Who Packs Your Parachute? from 2019-07-05T07:35:18
Throughout life's travel, there are many things which influence how we conduct our daily lives. Several years ago, I was reading a journal and stumbled across this article titled “Who ...
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Are You Taking Compliance Seriously...Are You? from 2019-07-03T13:44:03
This Board & Collar podcast explores the importance of compliance and how non-adherence to regulatory issues might negatively impact your organization. While reimbursement for your se...
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UPMC Health Plan's 2019 TNT Overview from 2019-07-02T20:48:58
In this Board & Collar Keynote Presentation, Gary Harvat, Director of Client Services, provides an overview and key elements which comprise UPMC Health Plan's 2019 Treat/No Transport r...
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Best Practices for Documenting Patient Interactions from 2019-07-02T15:20:05
This Board & Collar Keynote Presentation examines best practices for documenting all facets of a patient interaction. While sometimes cumbersome, good documentation is truly part of de...
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