Podcasts by ExperienceCast
A weekly debate about all things to do with customer and employee experience, hosted by The QoE.
Further podcasts by The QoE
Podcast on the topic Management
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Moving from survival to building influence and shaping the future from 2020-07-27T14:38:45
This week Carl is joined by Deb Corless, one of the founders of the CX movement in the UK to discuss the unfolding impacts of the Covid-19 crisis. This wide ranging conversation raised some inte...
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Will your core purpose see you through the crisis? from 2020-07-02T13:12:08
We are joined again by Phill Hirons from events company IQPC to discuss the future of the conference industry, it's customers and employees.
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How can service design help businesses through the COVID crisis from 2020-05-15T11:53:12
A look at taking a proactive approach to navigating customer and employee experience in the crisis period.. In this episode of ExperienceCast, Clara Llamas and Rosa Storm, Service Designers at L...
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Sustaining a successful response to COVID-19 from 2020-04-30T09:29:46
While it’s impossible to predict how the Coronavirus pandemic will develop, businesses are having to try and develop some idea of what the next few months will look like. In this episode of Expe...
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How have CX and EX been shaped by coronavirus? from 2020-04-06T08:59:06
To what extent will things return to 'normal' after the coronavirus pandemic? And what will be the longer term impact on customer and employee experience? To tackle this question, we hosted QoE ...
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What tensions does EX pose for employers? from 2020-03-19T23:10:49
Employers are increasingly having to navigate the tricky landscape of employee experience in order to attract and retain staff. In this episode, Phillip Hirons from events company IQPC summarise...
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Working from home in a crisis from 2020-03-13T13:33:41
Coronavirus is forcing a large number of workers to work at home. For some this will be a pleasure, but for others it will be extremely challenging. IN this episode, we look at the issue of work...
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What's the business opportunity in sustainability? from 2020-03-05T22:49:35
A growing number of businesses are finding that focusing on sustainability can drive bottom line performance. Just as importantly, it provides a valuable opportunity to unite employees behind a ...
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What's wrong with asking for more effort? from 2020-02-27T19:02:13
More effort is good, right? Or is it? If an organisation can access discretionary effort, it's in a strong position. But if going the extra mile becomes normalised, what is the impact on employe...
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Does your employer care about your mental health? from 2020-02-20T23:46:17
Employee mental health and wellbeing are increasingly recognised as a key to unlocking untapped performance in a business. But how can you convince those who don't see this as a priority? In thi...
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What do we mean by engagement? from 2020-02-13T23:22:48
Businesses want engaged customers. They also want engaged employees. But what are they engaging in? And what are the problems that occur when this engagement is based on unrealistic expectations...
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Should customer and employee experience outcomes be aligned? from 2020-02-06T13:03:36
Happy employees equals happy customers. Or does it? In this episode, Tony and Carl introduce the topic for the forthcoming QoE Discussion Group and explore whether CX and EX outcomes should be a...
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Engaging a generationally diverse workforce from 2020-01-30T23:40:37
Employees' expectations of work are changing. If we are to respond effectively to this change, businesses need effective ways of engaging employees of all ages and backgrounds. In this episode, ...
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How should we be engaging with and learning from our employees? from 2020-01-22T22:20:23
Is there a difference between engaging with employees and learning from them? How can we use technology to improve employee feedback? And what are the challenges of engaging employees in a busin...
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What is the relationship between customer and employee insight? from 2020-01-16T00:31:47
How can employee insight help you improve your customer experience? In this episode, we talk with Paula Brazier about ways of getting more out of your employee experience data, the importance of...
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Which came first, customer or employee experience? from 2020-01-08T21:32:27
Tony and Carl from the QoE are joined by Stewart Bromley from Atom Bank, Rob Phillips from Overbury, and Kathryn King from LV=.
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Planning Your Employee Experience Strategy from 2020-01-02T12:57:17
What do you need to think about when planning your Employee Experience strategy? In this episode, EE expert Jo Kennedy outlines the key factors of an effective EE strategy, and provides advice o...
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What is Human Middleware? from 2019-12-19T10:55:08
What do we mean by 'human middleware'? What can it do that technology can't? And what challenges does it present for organisations? In this episode, we try to answer these questions to help you ...
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Leading From The Middle Part 2 from 2019-12-18T23:01:41
What is 'the middle' or an organisation? And how can wee get more out of it? In the second podcast on this topic, The QoE's Tony Reeves and Carl Lyon are joined by guest Jonathan Cann to unpack ...
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Leading From The Middle Part 1 from 2019-12-18T16:32:42
Who are the leaders in large organisations? Where does the drive for change come from? And who actually leads that change? In this episode, Tony Reeves and Tim Kitchener introduce the QoE's grou...
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