Podcasts by F
F&I Talk Outside the Box with EFG Companies features EFG Training Manager, Dave Gibbs along with guest speakers from across the automotive retail industry. Each month, Dave tackles the biggest challenges and questions facing F&I managers today. If you have a question for him to address on the podcast, please email us at trainingservices@efgusa.com
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2022 Compliance Update from 2022-01-05T00:00
Start the year on the right foot for compliance. Listen to EFG Training Manager, Dave Gibbs discuss current regulatory and compliance trends with the Executive Director of the Association of Fin...
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The Economy and the Auto Industry from 2021-11-16T00:00
In the latest episode of F&I Talk Outside the Box, EFG's CEO, John Pappanastos joins EFG Training Manager, Dave Gibbs to talk about current economic trends and how they relate to the re...
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Talking with a Top Performer - Amy Matheny from 2021-10-21T10:00
Listen to EFG's training managers discuss how one F&I Top Performer, Amy Matheny with Ron Marhofer Auto Group, increased her production by 39% after taking EFG's F&I Producer C...
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Behind the Scenes of Claims Administration from 2021-09-24T13:00
Listen to EFG Training Manager, Jason Hash, discuss all the ins and outs of claims administration with EFG's Vice President of Operations, Jay Hartmann. Learn how to use this information ...
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Talking Compliance with an Industry Expert from 2021-07-15T10:00
In this episode, EFG Training Manager, Dave Gibbs, talks all things compliance with Shannon Robertson, the Executive Director of the Association of Finance and Insurance Professionals, AFIP.
Training in the Service Drive from 2021-05-20T08:00
In this episode of F&I Talk Outside the Box, listen to EFG Training Managers, Dave Gibbs and Paul Roberts on the importance of service drive training and cultivating cross-departmental engag...
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2021 Dealership Training Needs - Part 2 from 2021-04-23T11:00
In this two-part episode, EFG Training Manager, Jason Hash, visits with EFG Vice President of Agency Services, Adam Ouart on the training needs he is seeing in the market, including:
- ... Listen
Talking with a Top Performer - Tiffany Bixby from 2021-02-25T07:00
Listen to EFG trainers Dave Gibbs and Jason Hash have a conversation with Tiffany Bixby from Rohrich Automotive. Tiffany completed EFG's F&I Producer Training in 2020 and has maintained...
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Finding Success During a Pandemic: Lessons from a Large Auto Group from 2021-01-13T15:00
In our first episode of the 2021 season of F&I Talk Outside the Box, EFG Trainer Dave Gibbs has a candid conversation with Jay Edwards, the Director of Finance for Bob Moore Auto Group out o...
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Benefits of Bundled Products from 2020-10-14T16:00
Listen to EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Manager, Dave Gibbs, discuss the benefits of selling bundled F&I products. Learn how this help...
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Combating Fraud in 2020 from 2020-09-16T17:00
Listen to a round-table discussion between EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Managers Jason Hash and Dave Gibbs concerning how to combat fraud...
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Selling From 6ft Away from 2020-08-18T00:00
Have you been in a dealership and seen the F&I process lately with all the extra measures in place for COVID-19?
It can be much more daunting to build confidence and put customers a...
Distance Selling Opportunities from 2020-06-09T08:00
In this episode, EFG's Vice President of Training and Compliance, Steve Roennau, discusses how to maximize distance selling opportunities in the F&I department with EFG Training Manager...
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Making the Most of Traffic-Driving Consumer Protection Products from 2020-05-14T00:00
Do you know how to effectively use your dealership's complimentary services to benefit the F&I product presentation?
Listen to EFG's F&I Talk Outside the Box Podcast t...
Setting Yourself Up For Success with the Warranty Review from 2020-04-13T10:00
Do you speed through the warranty review or do you take the time to explain what it covers, and more importantly, what the manufacturer's warranty does not cover?
Listen to our lat...
Making the Sale with Product Knowledge from 2020-02-17T15:00
Listen to EFG's F&I Talk Outside the Box Podcast to learn the benefits of reading your contracts. Knowing the ins and outs of your products can help you tailor your product presentation...
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Reducing Chargebacks from 2020-01-20T13:00
Hear from EFG Trainers Jason Hash and Dave Gibbs on how to reduce chargebacks due to refinance or product cancellations. Here's a hint: it all goes back to providing quality customer servic...
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Teeing Off the Tee Off from 2019-10-16T11:00
Listen to EFG Training Managers, Jason Hash and Dave Gibbs, discuss how to break down the walls between sales and F&I to build better relationships, increase productivity, and ultimately PRU...
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Increasing F&I Income After the Sale from 2019-09-18T09:00
Listen to EFG VP of Training and Compliance, Steve Roennau discuss how to generate F&I income after the sale with EFG Training Manager, Dave Gibbs. In this episode, they will discuss:
The Budget Close from 2019-08-19T10:00
Listen to EFG's VP of Training and Compliance, Steve Roennau and Training Manager, Jason Hash discuss how to close customers who are concerned about increasing their monthly car payment for...
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Lifting the Hood Online from 2019-07-15T13:00
Listen to EFG trainers discuss how listing F&I product information online can help increase PRU in the F&I office. Learn how to maximize the opportunities that go along with today's...
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Technology, Friend not Foe from 2019-06-19T13:00
In this world of technology, we are all afraid of what automation can mean for job security.
In this week's episode of F&I Talk Outside the Box, EFG Trainers, Jason Hash and Dave Gi...
Technical Cars Need a Technical Close from 2019-05-14T06:00
Join EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Manager, Dave Gibbs as they discuss how to build value for vehicle service contracts by using the techn...
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Walking in Your Customer's Shoes from 2019-04-16T07:00
Join EFG Managers, Jason Hash and Dave Gibbs, in a discussion on how to build a relationship with your customers to increase the effectiveness of the F&I product presentation.
Under...
Crossing State Lines without Crossing the Line from 2019-03-19T00:00
Listen to EFG's Vice President of Training and Compliance and Jason Hash, EFG Training Manager discuss a growing issue in the dealership - out of state selling practices.
They rev...
Today's Specials are...NOT ON THE MENU from 2019-02-18T00:00
Get a better understanding of why F&I managers use menus, and strategies you can implement today on how to best use menus to close deals.
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Today's Specials are...NOT ON THE MENU from 2019-02-18T00:00
Get a better understanding of why F&I managers use menus, and strategies you can implement today on how to best use menus to close deals.
Listen
Today's Specials are...NOT ON THE MENU from 2019-02-18T00:00
Get a better understanding of why F&I managers use menus, and strategies you can implement today on how to best use menus to close deals.
Listen