114: Nancy Porte: I felt it in my bones - a podcast by Guests share stories and leadership quotes with inspiration from John C. Ma

Nancy Porte was in customer service and knew that many of the problems they were reacting to should have never happened in the first place. So she decided to take on new job responsibilities with no additional pay increase to prove her point. The light bulbs came on above executive’s heads when she revealed her findings and it’s something she can never forget.

Further episodes of Fast Leader Show | Customer Experience Leadership

Further podcasts by Guests share stories and leadership quotes with inspiration from John C. Ma

Website of Guests share stories and leadership quotes with inspiration from John C. Ma