220: Sean Minter: They were eager, but didn’t have the tools. - a podcast by Guests share stories and leadership quotes with inspiration from John C. Ma

from 2019-04-10T08:30

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Sean Minter had a client that was extremely customer experience oriented. But when he observed his staff trying to deliver a great customer experience on his client’s behalf, he realized they were eager but didn’t have the tools to do a good job.