225: Mark Brody: I focused on everybody being successful - a podcast by Guests share stories and leadership quotes with inspiration from John C. Ma

from 2019-05-15T08:30

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Mark Brody was very focused on his team and wanting them to excel. Unfortunately, he realized it was because he wanted to have the recognition for himself and that he was failing to consider the larger ecosystem. In becoming a better leader, he made the mind shift to focus on everybody in the contact center being successful.